ROBIN TILLMAN
Pembroke
Summary
Hardworking individual with strong history of meeting and exceeding customer expectations with demonstrated strengths in customer service, time management and administrative support. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Human Resource Associate
Georgia Southern University
08.2024 - Current
- Reduced time spent on repetitive tasks through automation of HR processes, allowing more focus on strategic initiatives.
- Handled sensitive information discreetly while maintaining confidentiality and trust amongst employees.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Gathered personnel records from employees from each department.
Customer Service Representative / HR Assistant
City of Bloomingdale
05.2023 - 08.2024
- Handled customer inquiries, payments and service requests
- Documented, researched and resolved customer service issues
- Anticipated needs and resolved problems to keep customers happy
- Facilitated daily operations of HR department with general and administrative support
- Provided clerical and administrative support to manager and executives
- Answered HR department inquiries, forwarding calls and messages to relevant personnel
- Managed payroll processing for both salaried and hourly employees
Business Development Coordinator
J.C. Lewis Ford
12.2022 - 05.2023
- Executed work safely and according to schedule with detailed plans and resource schedules
- Operated telephone switchboard to take messages and schedule appointments
- Established strong working relationships with colleagues across all departments within dealership
- Listened carefully to customer concerns and complaints
- Coordinated with technicians to ensure timely completion of repairs
Utility Clerk
City of Rincon
10.2021 - 12.2022
- Entered data into system, printed out requested sets and generated reports
- Performed general office duties such as photocopying, scanning, and faxing documents
- Entered data into computer systems accurately and efficiently
- Collected and verified accuracy of various payments and deposits
- Verified accuracy of invoices before sending them to clients
- Answered telephone to take messages or redirect calls to appropriate colleagues
- Greeted visitors and directed them to appropriate department or staff member
Education
Bachelor of Science (B.S.) - Elementary Education
Grand Canyon University
Phoenix, AZ05.2025
Associate in Applied Science (A.A.S.) - Business Management
Ogeechee Technical College
Statesboro, GA08.2021
Skills
- Account updating
- Paperwork Processing
- Data Entry
- Administrative Support
- Effective Communication
- Attention to Detail
- Problem Resolution
- Microsoft Office Suite
- Onboarding and orientation
- Complex Problem-solving
- Data evaluation
- HR services
- Termination documentation
Certification
Notary Public
Timeline
Human Resource Associate
Georgia Southern University
08.2024 - Current
Customer Service Representative / HR Assistant
City of Bloomingdale
05.2023 - 08.2024
Business Development Coordinator
J.C. Lewis Ford
12.2022 - 05.2023
Utility Clerk
City of Rincon
10.2021 - 12.2022
Bachelor of Science (B.S.) - Elementary Education
Grand Canyon University
Associate in Applied Science (A.A.S.) - Business Management
Ogeechee Technical College
Notary Public
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