Robrecia Williams
Atlanta
Summary
Certified Scrum Master and Agile Project Manager with 7 years of experience. Led Agile transformations in healthcare, finance, retail, and fintech. Experienced in managing large programs and cross-functional teams through the SDLC. Managed large digital transformation projects across the company, with budgets over $10 million. This improved our release predictability by 33%. Skilled in virtual collaboration tools, agile methodologies, and stakeholder communication across multiple time zones. Proven success of on-time delivery, risk management, and remote team coordination.
Overview
12
12
years of professional experience
1
1
Certification
Work History
SAFe Scrum Master / Global View Implementation Project Manager
ADP
Atlanta, GA
11.2022 - 08.2025
- Led global payroll launches by combining Waterfall and SAFe frameworks.
- Tracked task completions and milestones across projects with 2000+ users using Jira and Planview and integrate SAP software in global business units.
- Led onboarding and training for 150+ employees on remote protocols and tools. Increasing Agile maturity and encouraging Lean-Agile solutions for successful project execution.
- Managed Agile transformation initiatives across 3 development teams, resulting in a 30% increase in productivity. Completed in a full remote environment.
- Achieved a 60% on time go-live rate while maintaining client satisfaction scores above 50%.
- Helped implement financial and HR systems for Fortune 1000 clients, tracking tasks and documentation.
- Resolved over 200 technical and procedural issues, contributing to a 30% drop in post-go-live escalations.
- Lead UAT planning and execution for a total of 6,000 users for global CRM rollout.
- Budgeting and managing the project throughout the 3 years.
- Built strong teamwork with vendors like Workday, D365, and Fidelity through meetings to facilitate conflict and leverage metrics. Increasing client deliverables and project outcomes by 17%.
Business Analyst / Scrum Master
American Express
Atlanta, GA
03.2022 - 11.2022
- Led finance projects to deliver complex financial service products. These included ACH processing, credit card transactions, settlement workflows, and payment gateway enhancements.
- Found and addressed gaps in customer focus. Implemented a structured PM framework to track and report deliverables during PI planning. This led to a 28% increase in customer satisfaction and better alignment of products.
- Used Agile tools like Jira and Confluence to boost processes, streamline workflows, and enhance teamwork. (e. account funding, reconciliation, fraud prevention, and chargeback systems). Lifting sprint predictability from 47% to 83% across a 8-person cross-functional delivery team.
- Promoted Definition of Done (DoD) standards. These include: code reviews, integration testing, and payment validation.
- Helped the engineering and design teams increase test automation coverage.
- Focused on CI/CD integration with tools like Jenkins and Azure DevOps.
- Improved payment release predictability by 33% for development and QA teams through system tracking of dependencies and sprint velocity.
- Implemented Scrum for non-development teams, resulting in a 40% improvement in workflow efficiency and a 25% reduction in lead times.
Finance Project Manager
Kinetic Credit Union
Columbus, GA
03.2018 - 07.2021
- Partnered with the Senior Leadership to maintain predictable execution and visibility. Helped change the organization's culture and support business agility efforts.
- Used agile metrics and tools like Cumulative Flow Diagrams, burndown charts, and velocity tracking to track progress and improve team performance.
- Lead enterprise risk mitigation projects across 6 business units, prioritizing regulatory compliance and reputational protection.
- Focused on fixing defects and addressing technical debt to deliver quality results.
- Improved ACH and card payment reconciliation efficiency by 20% through better teamwork and backlog grooming among Product, Engineering, and QA teams.
- Executed automated software test plans to uncover and document software problems while achieving the launch of new financial programs (games, products, systems, etc.).
JR Scrum Master (ATM & Audit)
SunTrust Bank
Savannah, GA
01.2016 - 12.2017
- Worked with the PO on the product roadmap, product backlog prioritization, release planning, and stakeholder collaboration, reducing project completion time by 11%.
- Achieved a 95% on-time completion rate by optimizing workflows and removing blockers for distributed teams.
- Facilitated Scrum ceremonies, including daily stand-ups, inspect and adapt, product backlog meetings, design sessions, and knowledge transfers across international time zones.
- Helped establish and implement a common language and framework for team collaboration.
- Coached Scrum teams on agile principles and managed WIP limits to boost flow efficiency.
Dispatcher / Financial Bookkeeper
Columbus Consolidated Government Animal Control
Columbus, GA
01.2014 - 12.2015
- Maintained spreadsheets and an internal database to track important customer information and orders. Reviewed data for deficiencies or errors.
- Coordinated shipments to meet deadlines across departments on an ad-hoc basis. Shared my ideas with drivers, warehouse staff, and management in a clear manner.
- Sorted and organized hard copies of paperwork following the electronic data entry. Inserted data with speed and efficiency.
- Made swift decisions under pressure to maintain smooth operations. With clear records of deliveries, routes, and shipment updates.
Education
Bachelor's degree - Business Administration
Savannah State University
Savannah, GA01.2020
Skills
- Lean-Agile Mindset
- Scaled Agile Framework (SAFe)
- Agile Release Train (ART) coordination
- Payment Systems (ACH, Wire, Digital Banking)
- Agile Team Coaching and Transformation
- Regulatory & Financial Compliance (PCI DSS, SOX)
- Metrics-Driven Growth and Tracking
- Jira
- Planview/AgilePlace
- Trello
- Confluence
- MS Project
- VersionOne
- MS Excel
Certification
- Certified Scrum Master (CSM), Scrum Alliance
- Certified SAFe Scrum Master (SSM/SASM), Scaled Agile
- Certified ESI Project Manager (PMP), ESI International
Timeline
SAFe Scrum Master / Global View Implementation Project Manager
ADP
11.2022 - 08.2025
Business Analyst / Scrum Master
American Express
03.2022 - 11.2022
Finance Project Manager
Kinetic Credit Union
03.2018 - 07.2021
JR Scrum Master (ATM & Audit)
SunTrust Bank
01.2016 - 12.2017
Dispatcher / Financial Bookkeeper
Columbus Consolidated Government Animal Control
01.2014 - 12.2015
Bachelor's degree - Business Administration
Savannah State University