Robyn Bolden
Loganville
Summary
Recent graduate with foundational knowledge in Criminology and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment.
Overview
7
7
years of professional experience
Work History
Licensed Claims Associate- Express Team
State Farm Insurance
10.2025 - Current
- Demonstrates strong analytical and investigative skills to evaluate coverage, liability, and damages
- Applies insurance policy knowledge and regulatory compliance to ensure accurate claim decisions
- Handles sensitive situations with empathy, integrity, and professionalism
- Communicates clearly and professionally with policyholders, vendors, and internal teams
- Promoted to an S3 for handling claims with quality, and staying productive throughout my workday
- Assist peers with difficult claims and investigate the solution for the claim
Merchandise Associate
TJ Maxx, TJX Companies
04.2023 - 10.2024
- Monitored inventory levels and kept adequate stock in product displays on the sales floor.
- Established strong relationships with customers to maintain rapport and customer satisfaction
- Built end caps and aisle displays to highlight products and support the latest promotions.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Implemented sales strategies to generate leads and maximize profit margins.
- Transported merchandise to the sales floor and restocked shelves, racks, and bins.
- Displayed clothing predominantly in the Women's section.
Cashier
Firehouse Subs
01.2019 - 08.2019
- Processed refunds and exchanges in accordance with company policy.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Used a POS system to enter orders, process payments, and issue receipts.
- Operated a cash register to record transactions accurately and efficiently.
- Welcomed customers and helped determine their needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor's Degree - Criminology
University of West Georgia
Carrollton, GA05.2025
Skills
- Claims processing
- Team collaboration
- Conflict resolution
- Settlement agreements
- Customer service
- Documentation skills
- Organizing and prioritizing work
- Active listening
- Critical thinking
- Policy review
- Reliability
- Adaptability and flexibility
- Risk assessment
- Time management
- Claims investigation
- Policy interpretation
Accomplishments
- Documented and resolved manager escalated claims which led to claim solution.
- Achieved S3 promotion by continually meeting metrics with quality, accuracy and efficiency.
- Provided insight to teammates on stratigies I use as an assccioates to weekly make metric requirements.
Timeline
Licensed Claims Associate- Express Team
State Farm Insurance
10.2025 - Current
Merchandise Associate
TJ Maxx, TJX Companies
04.2023 - 10.2024
Cashier
Firehouse Subs
01.2019 - 08.2019
Bachelor's Degree - Criminology
University of West Georgia