Rochelle Harris
Chamblee,GA
Summary
Dynamic Accounting Manager with a proven track record at IHG Hotels & Resorts, excelling in financial reporting and account reconciliation. Known for fostering strong interpersonal relations and enhancing team performance, I successfully led a team to achieve departmental goals while ensuring compliance and accuracy in all financial processes.
Overview
12
12
years of professional experience
Work History
Accounting Manager
IHG Hotels & Resorts
08.2023 - Current
- Led a team of 7 accounting professionals in achieving department goals while fostering a positive work environment.
- Coordinated with cross-functional hospitality teams to support strategic planning efforts, providing critical financial insights.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Contributed to successful external audits, preparing all necessary documentation and facilitating auditor inquiries.
- Supported Area Director of Finance with special projects and additional job duties as assigned.
Paymaster/General Cashier
IHG Hotels & Resorts
11.2022 - 08.2023
- Served as an internal subject matter expert on all payroll-related matters, providing guidance and support to 180 colleagues across various departments within 2 hotel properties.
- Maintained employee trust and confidentiality by safeguarding sensitive payroll information and adhering to privacy regulations.
- Coordinated with finance department for accurate budget and forecast allocation, ensuring seamless integration between payroll and financial reporting systems.
- Strengthened interdepartmental relationships by collaborating with HR, accounting, and IT teams on cross-functional projects involving payroll systems.
- Handled complex payroll issues promptly, resolving disputes and answering employee questions to maintain a positive work environment.
- Enabled accurate timekeeping by implementing a new time and attendance system, streamlining the payroll process for both employees and managers.
Income Auditor
IHG Hotels & Resorts
03.2022 - 08.2023
- Conducted root cause analyses on identified variances during the audit process, recommending corrective actions to prevent future occurrences for 2 hotel properties.
- Played an instrumental role in successful internal CSA audits, providing necessary documentation and clarification as required.
- Enhanced financial accuracy by meticulously reviewing and reconciling daily revenue transactions, bank deposits, and tax transaction adjustments.
- Effectively managed multiple priorities, such as providing IT technical support to cross-functional teams, simultaneously while maintaining attention to detail under tight deadlines.
Area Sales Manager
Sonesta International Hotels Corporation
07.2021 - 03.2022
- Increased sales revenue by developing and implementing strategic sales plans for 3 Sonesta ES Suites properties in the Alpharetta market.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Expanded SMERF market share through effective prospecting, lead generation, and negotiation skills.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
Assistant General Manager
Sonesta International Hotels Corporation
12.2020 - 07.2021
- Developed and executed strategies to improve guest experience for an 118-room hotel property, resulting in positive customer reviews and increased repeat business.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Assisted in the recruitment, hiring, and onboarding process for all new employees to build a skilled workforce committed to excellence in service delivery.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Operations Manager
IHG Hotels & Resorts
03.2018 - 12.2020
- Managed daily hotel operations of a 118-room hotel property, ensuring smooth functioning and excellent customer service.
- Incorporated sustainable practices into daily operations, reducing environmental impact without sacrificing quality or service levels.
- Facilitated seamless communication between departments to enhance overall efficiency and effectiveness.
- Enhanced guest experiences by regularly updating amenities, facilities, and services based on customer feedback.
- Provided exceptional support during high-profile events by coordinating logistics and ensuring flawless execution.
- Promoted a culture of continuous learning among staff members by organizing relevant training opportunities that enhanced skills and performance.
- Organized staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs.
Front Desk Supervisor
IHG Hotels & Resorts
09.2013 - 03.2018
- Trained new employees on front desk operations for a 118-room hotel property, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
Education
BBA - Accounting
Western Governors University
Millcreek, UT04-2026
Skills
- Financial Reporting
- Payroll Processing
- Account Reconciliation
- GL Entry Verification
- Interpersonal Relations
- Strong Organizational Skills & Attention to Detail
Timeline
Accounting Manager
IHG Hotels & Resorts
08.2023 - Current
Paymaster/General Cashier
IHG Hotels & Resorts
11.2022 - 08.2023
Income Auditor
IHG Hotels & Resorts
03.2022 - 08.2023
Area Sales Manager
Sonesta International Hotels Corporation
07.2021 - 03.2022
Assistant General Manager
Sonesta International Hotels Corporation
12.2020 - 07.2021
Operations Manager
IHG Hotels & Resorts
03.2018 - 12.2020
Front Desk Supervisor
IHG Hotels & Resorts
09.2013 - 03.2018
BBA - Accounting
Western Governors University
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