Rocio Rodriguez-Flores
Athens
Summary
Bilingual worker with a commitment to customer service and consistent, effective problem resolution skills. Efficient in handling multiple tasks simultaneously while maintaining an optimal workflow. Highly communicative and collaborative with front and back-of-house staff in order to uphold balanced workloads. Highly personable, and skilled in customer service, while maintaining professionalism under pressure and in fast-paced environments. Certified in CPR/BLS and First Aid as of the 3rd of January.
Overview
1
1
year of professional experience
3
3
Certifications
Work History
Restaurant Hostess
Texas Roadhouse
Athens
08.2024 - Current
- Maintains an effective flow of communication between servers, kitchen staff, and management.
- Creates accurate estimates of wait times for individual parties, based on day-to-day experience.
- Resolves guest complaints and concerns in a sympathetic, professional manner.
- Trains new hosts on guest etiquette, procedures, floor systems/rotations, and company culture.
- Coordinates with bussers and management to create the most efficient turnover rate during peak hours.
Education
Bachelor of Science - Chemistry
University of North Georgia
Watkinsville, GA05-2029
Skills
- Customer service
- Problem resolution
- Phone etiquette
- Organization skills
- Cultural history
- Public speaking
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
CPR Certification
References
References available upon request.
Timeline
Restaurant Hostess
Texas Roadhouse
08.2024 - Current
Bachelor of Science - Chemistry
University of North Georgia