Rocky Jones
Bainbridge
Summary
Dynamic Assistant Store Manager with expertise in customer service, team management, and cash handling. Proven track record of training staff and enhancing store operations to drive customer satisfaction and efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
SunStop
Bainbridge
07.2025 - Current
- Trained new staff on store policies and customer engagement to enhance service quality.
- Delegated tasks to staff while setting priorities and goals to ensure efficient operations.
- Assisted in daily store operations and customer service tasks.
- Managed cash handling procedures during shifts for accurate transactions.
- Conducted walk-throughs to identify and resolve issues affecting store appearance and professionalism.
- Maintained a safe working environment by enforcing safety regulations.
Manager on Duty
Three Squares Diner
Bainbridge
06.2019 - Current
- Supervised daily operations and staff performance in high-volume diner, ensuring efficient service.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Fostered positive, motivating work environment to enhance team morale and collaboration.
- Monitored food quality and safety compliance in kitchen and dining areas to uphold health standards.
- Trained new employees on job duties and company policies.
- Audited cash registers at the end of each shift for accuracy.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
Education
Bachelor of Science - Management
Barton College
Wilson, NC06-1999
Bachelor of Science - Accounting
Barton College
Wilson, NC06-1999
Skills
- Inventory management
- Store operations
- Cash handling
- Customer service
- POS systems
- Inventory counting
- Facility inspections
- Staff training
- Team management
- Communication skills
Timeline
Assistant Store Manager
SunStop
07.2025 - Current
Manager on Duty
Three Squares Diner
06.2019 - Current
Bachelor of Science - Management
Barton College
Bachelor of Science - Accounting
Barton College