Rodney Davis
Milledgeville
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Store Manager
Nouria Energy
Savannah
08.2024 - 12.2025
- Managed inventory levels and coordinated stock replenishment processes.
- Trained and mentored staff on customer service best practices and product knowledge.
- Implemented promotional campaigns to enhance customer engagement and sales.
- Monitored financial transactions and maintained accurate cash handling procedures.
- Resolved customer complaints effectively to maintain high satisfaction levels.
- Developed employee schedules to optimize staffing for peak business hours.
- Recruited, trained and supervised new employees.
Store Manager
ParMar Convenience Stores
Huntington
04.2020 - 07.2024
- Manage entire store, hire, schedules, payroll, orders, trucks, vendors, change prices, inventory, coolers, stock, paperwork etc
- Oversaw daily store operations and ensured adherence to company policies.
- Managed inventory levels and coordinated stock replenishment processes.
- Trained and mentored staff on customer service best practices and product knowledge.
- Implemented promotional campaigns to enhance customer engagement and sales.
- Monitored financial transactions and maintained accurate cash handling procedures.
- Resolved customer complaints effectively to maintain high satisfaction levels.
- Developed employee schedules to optimize staffing for peak business hours.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Assistant Manager
TitleMax (TMX Finance)
01.2018 - 03.2020
- Assist SM, GM in daily operations meet our goals. Process title loans, collection calls, field calls.
- Managed daily operations and ensured compliance with company policies.
- Assisted customers with financial transactions and product inquiries.
- Supported management in developing operational strategies for efficiency improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
Customer Service Manager (CSM)
Walmart
01.2003 - 12.2017
- Manage the entire front end.
- Assign daily tasks, breaks
- Hiring, promoting, cash office, schedules etc
- Managed customer service team to ensure high-quality support and satisfaction.
- Developed training programs to enhance staff skills and service delivery.
- Streamlined communication processes between departments to improve efficiency.
- Collaborated with management to implement new service initiatives and policies.
- Oversaw daily operations to maintain compliance with company standards.
- Mentored team members to foster a positive work environment and teamwork.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
GED -
Skills
- Cash Handling
- Customer Service
- Retail Management
- Management
- Accounting
- Office Management
- Sales
- Supervising Experience
- Team Management
- Recruiting
- Cashiering
- Human Resources
- Bookkeeping
- Account Management
- Research
- Assistant Manager Experience
- Financial Report Writing
- Payroll
- Store Management Experience
- Sales Management
- Restaurant experience
- Leadership
- Hospitality
- Food service
- POS
- Shift management
- Microsoft Excel
- Communication skills
- Organizational skills
- HRIS
- Workday
- Negotiation
- Food safety
- Time management
- Profit & Loss
- PeopleSoft
- Employee Orientation
- Personal Assistant Experience
- Merchandising
- SAP
- Interviewing
- Kronos
- Pricing
- Event Planning
- Microsoft Powerpoint
Certification
- Driver's License, 02/24, 06/30
- Food Handler Certification
Timeline
Store Manager
Nouria Energy
08.2024 - 12.2025
Store Manager
ParMar Convenience Stores
04.2020 - 07.2024
Assistant Manager
TitleMax (TMX Finance)
01.2018 - 03.2020
Customer Service Manager (CSM)
Walmart
01.2003 - 12.2017