Summary
Overview
Work History
Education
Skills
Certification
Timeline
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RODNEY HILL

Atlanta

Summary

Resolute Business Professional gifted with abilities to establish effective standards, and goals for business staff. Adept at maintaining a high level of product/service knowledge and addressing customer needs. Initiative-taking, flexible, and outstanding teambuilding expertise.

Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in Ag & Construction Attachments, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Capital/Refurb Specialist

Neovia Logistics/GE Vernova
07.2023 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Optimized inventory management, minimizing waste and reducing costs.
  • Led quality assurance efforts, maintaining high standards for all products and services.

Team Leader OEM Inside Sales Manager

Stanley Black & Decker
03.2017 - 09.2022
  • Company Overview: DBA Paladin Attachments
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Trained and coached a team of sales professionals focused on servicing Original Equipment Manufacturers (OEM) accounts.
  • Built strong client relationships and provided high value-adding services, resulting in market share increases.
  • DBA Paladin Attachments

Inside Sales Manager

Paladin Attachments
12.2015 - 03.2017
  • Company Overview: JRB Attachments
  • Reinvented how team interacts with prospective clients by developing innovative and creative sales processes that were implemented into sales team strategies.
  • Planned and led monthly training sessions to promote sales team product knowledge, and professional development.
  • Coordinated department activities and projects to meet project timelines.
  • JRB Attachments

OEM Inside Sales Manager

Paladin Attachments
01.2015 - 12.2015
  • Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
  • Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
  • Visited customer locations to determine needs, set up contracts and provide training.

Customer Service Representative

Paladin Attachments
10.2000 - 12.2014
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
  • Effectively communicated with and supported sales, marketing, and administrative teams daily.

Brush Department

Paladin Attachments
10.1999 - 10.2000
  • Completed customer orders and warranty replacements according to manufacturer specifications.
  • Delegated jobs to subordinates and monitored the quality of work.
  • Procured, organized, and managed parts inventories.

Education

Bachelor of Science - Corporate Finance

Cleary University
Ann Arbor, MI
01.2014

Skills

  • Analytical Problem Solver
  • Coaching and Mentoring
  • Strategic Planning
  • Documentation management
  • Supply management
  • Process improvement
  • Account Development
  • Customer relations

Certification

  • Dale Carnegie Leadership Training
  • Lean Manufacturing Training
  • ISO 9001 Quality Management Training

Timeline

Capital/Refurb Specialist

Neovia Logistics/GE Vernova
07.2023 - Current

Team Leader OEM Inside Sales Manager

Stanley Black & Decker
03.2017 - 09.2022

Inside Sales Manager

Paladin Attachments
12.2015 - 03.2017

OEM Inside Sales Manager

Paladin Attachments
01.2015 - 12.2015

Customer Service Representative

Paladin Attachments
10.2000 - 12.2014

Brush Department

Paladin Attachments
10.1999 - 10.2000

Bachelor of Science - Corporate Finance

Cleary University

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RODNEY HILL