Rodney Payne
Atlanta
Summary
- Excellent Communications and interpersonal skills
- Very productive and punctual with solid time-management skills
- Exceptional trouble shooter and problem solver; very detailed and organized Strong analytical skills; extensive planner and evaluator Superior level of customer service to clients Bringing forth the ability to properly investigate a situation and resolve claims quickly in accordance with company and regulatory guidelines Consistently being able to execute Great company ethics
Overview
17
17
years of professional experience
Work History
Football Coach
Pace Academy of Atlanta
Atlanta
04.2025 - Current
- Developed training programs for athletes to enhance skills and performance.
- Organized team practices and ensured effective execution of drills.
- Analyzed game footage to improve strategies and player techniques.
- Mentored student-athletes in character development and teamwork principles.
- Motivated players by providing positive reinforcement throughout practices and games.
- Collaborated with other coaches to create innovative drills that improved overall player development.
Coaching
Legacy Sports Complex
Lawrenceville
01.2024 - Current
- Provide competent instruction, structure practices that are appropriate for the age and maturity of players, prevent foreseeable injuries and respond to injury or trauma in an approved manner.
Day to day managing operations
CBC Production
Atlanta
01.2019 - Current
- Scheduling
- Payment operations
- Engineering
- Overseeing intern duties
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Manager of operations/claims
Metroplex Entertainment Complex
Erie
01.2017 - Current
- Day to day end to end operations
- Handle all incoming claims
- First point of contact for all customer related incidents and inquiries
- Coordinated logistics for large-scale events and performances.
- Managed staff schedules and ensured adequate coverage for all shifts.
- Monitored inventory levels and ordered supplies as needed for events.
- Collaborated with vendors to secure necessary equipment and services for events.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Events Promoter/Coordinator
Upscale Entertainment
Atlanta
01.2010 - 01.2017
- Controlled operations of marketing and promotions
- Scheduled street teams and controlled demographics
- Disbursed pay for street teams
- Organized promotional events to enhance brand visibility and customer engagement.
- Coordinated logistics for events, including venue selection and setup arrangements.
- Engaged with audiences through social media channels to generate excitement and interest.
- Evaluated event feedback to improve future promotional strategies and initiatives.
- Identified appropriate venues for parties, charity balls and other events and assessed needs for equipment, seating and security.
Assistant Manager
Henry Lee's Convenient Store
Erie
01.2009 - 01.2015
- Recorded time for associates
- Compiled weekly schedules for associates
- Ordered stock
- Assisted customers
- Managed daily store operations and ensured smooth workflow.
- Handled inventory management and restocking processes efficiently.
- Monitored store cleanliness and maintained safety standards consistently.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Established processes for monitoring customer satisfaction levels.
Sales associate
Henry Lee's Convenient Store
Erie
01.2009 - 01.2015
- Assisted customers with their purchases
- Assisted customers with product inquiries and selections.
- Processed cash transactions and handled customer payments.
- Collaborated with team members to ensure efficient operations.
- Implemented promotional displays to enhance product visibility.
- Provided exceptional customer service to build loyalty.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
Education
Bachelor of Science - Business Management
Clarion University
Clarion, PA01.2009
Skills
- Excellent Communications and interpersonal skills
- Time-management skills
- Trouble shooter
- Problem solver
- Analytical skills
- Planner
- Evaluator
- Customer service
- Investigative skills
- Claims resolution
- Execution
- Company ethics
- Performance analysis
- Marketing strategy
- Team leadership
- Effective communication
- Problem solving
References
- Adriana Wiliams, @tywon16@bellsouth.net
- Franklin Weatherspoon, @fdw994@yahoo.com
- Marquelle Knight, @qknight85@gmail.com
Special Skills Accomplishments
- Sports Management Internship
- Pittsburgh Steelers Football Camp Coordinator
- AAU Coach Puma Circuit National Level
Timeline
Football Coach
Pace Academy of Atlanta
04.2025 - Current
Coaching
Legacy Sports Complex
01.2024 - Current
Day to day managing operations
CBC Production
01.2019 - Current
Manager of operations/claims
Metroplex Entertainment Complex
01.2017 - Current
Events Promoter/Coordinator
Upscale Entertainment
01.2010 - 01.2017
Assistant Manager
Henry Lee's Convenient Store
01.2009 - 01.2015
Sales associate
Henry Lee's Convenient Store
01.2009 - 01.2015
Bachelor of Science - Business Management
Clarion University