Rodrea Arnold
Atlanta
Summary
Professional with strong background in Human Resources, prepared for this role. Expertise in recruitment, employee relations, and policy implementation. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in conflict resolution, talent acquisition, and performance management.
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Overview
7
7
years of professional experience
Work History
Human Resources Specialist
United States Army Reserve
10.2024 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Lead Barista
Starbucks, Barista
10.2023 - 10.2024
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
Restaurant Waiter
Lily's
06.2022 - 08.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Delivery Driver
Amazon
08.2022 - 12.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
Dietary Aide
Grady Memorial Hospital
08.2018 - 09.2020
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Junior Barista
Harvest and Ground Coffee
06.2019 - 08.2019
- Maintained a clean and organized workspace, ensuring optimal efficiency during peak hours.
- Demonstrated adaptability by quickly learning new menu offerings when seasonal changes or promotional items were introduced.
- Collaborated with team members to streamline workflow for improved customer service experience.
- Ensured prompt service delivery by efficiently managing multiple tasks under pressure during peak business hours.
Education
No Degree - Speech Pathology
Southern University And A&M College
Baton Rouge, LA08-2025
High School Diploma -
Benjamin E. Mays
Atlanta05-2018
Skills
- Team building
- Time management
- Interpersonal skills
- Collaboration skills
- Cleanliness standards
- Guest service
- Team player
- Friendly and outgoing
- Multitasking and organization
- Clear communication
Accomplishments
- Promoted to squad leader in basic training as a PFC after 1 month.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved a 15 mile RUK by completing the military basic training with accuracy and efficiency.
Timeline
Human Resources Specialist
United States Army Reserve
10.2024 - Current
Lead Barista
Starbucks, Barista
10.2023 - 10.2024
Delivery Driver
Amazon
08.2022 - 12.2022
Restaurant Waiter
Lily's
06.2022 - 08.2023
Junior Barista
Harvest and Ground Coffee
06.2019 - 08.2019
Dietary Aide
Grady Memorial Hospital
08.2018 - 09.2020
No Degree - Speech Pathology
Southern University And A&M College
High School Diploma -
Benjamin E. Mays
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