Dedicated professional with extensive experience in administrative support and customer service. Known for effective communication and meticulous attention to detail, consistently delivering solutions that align with organizational goals.
Work History
Enterprise Service Partner
6 Years 2 Months
Paychex Inc | 05.2019 - 07.2025
Monitored assigned emails and tickets while troubleshooting payroll and WFM issues.
Assigned and reassigned PTO policies and LOA for client accounts.
Performed time approval for Weekly and Semi-Monthly payrolls with WFM system.
Answered questions and assisted with issues regarding payroll entry regarding clients.
Received and entered Garnishments within client accounts.
Oversaw timesheet errors and worked with supervisors to rectify issues with PTO.
Performed related duties to help the mission of the organization.
Sustainability Assistant
8 Years 5 Months
Georgia Institute of Technology | 01.2009 - 06.2017
Implemented process improvements to streamline office operations and reduce redundancies.
Developed and maintained filing systems to enhance document retrieval efficiency.
Coordinated administrative tasks to support faculty and student needs effectively.
Assisted in planning and organizing departmental events to ensure successful execution.
Trained new staff on office procedures, promoting knowledge sharing and consistency in operations.
Collaborated with cross-functional teams on projects, fostering effective communication and teamwork.
Student Assistant
1 Year 11 Months
Albany State University | 06.2006 - 05.2008
Coordinated student events, enhancing engagement and participation through effective planning.
Developed training materials for new student assistants, streamlining onboarding processes.
Managed scheduling for departmental meetings, optimizing resource allocation and time management.
Assisted faculty with administrative tasks, ensuring timely communication and efficient workflow.
Mentored junior assistants, fostering professional growth and enhancing team collaboration.
Greeted incoming office visitors, answered questions, and directed individuals to office locations.
Education
MBA - Human Resources Management
American InterContinental University | Schaumburg, IL | 09-2019
Graduated Magna Cum Laude
3.75 GPA
Bachelor of Science - Business Administration And Management
Clayton State University | Morrow, GA | 12-2015
Skills
Workforce management
Performance analysis
Organization and administration
Payroll processing
WFM system knowledge
Customer relationship building
Client engagement
Timeline
Enterprise Service Partner
Paychex Inc
05.2019 - 07.2025Read More
Sustainability Assistant
Georgia Institute of Technology
01.2009 - 06.2017Read More
Student Assistant
Albany State University
06.2006 - 05.2008Read More
American InterContinental University
MBA from Human Resources Management
Read More
Clayton State University
Bachelor of Science from Business Administration And Management
Manager, Enterprise Customer Service at Guardian Life Insurance Company of AmericaManager, Enterprise Customer Service at Guardian Life Insurance Company of America
Performance Lead, Partner Service (Internal Opportunities) at DH SSC SDN BHDPerformance Lead, Partner Service (Internal Opportunities) at DH SSC SDN BHD
Maintenance Manager- Enterprise Services / Global Real Estate and Facilities (GREF) at THE BOEING COMPANYMaintenance Manager- Enterprise Services / Global Real Estate and Facilities (GREF) at THE BOEING COMPANY