RODRIGO PEROCHENA
Savannah
Summary
Bilingual technology enthusiast and self-starter with a strong background in technology, coding, customer service, marketing, and digital design. Adept at rapidly acquiring new systems, managing complex data, and optimizing processes to provide outstanding service. Enthusiastic about utilizing technical expertise, innovative problem-solving, and creative design to achieve results and enhance customer experiences. Demonstrated high success in supporting technology-driven business solutions and fostering long-term client relationships. Eager to apply my distinctive skill set and entrepreneurial mindset in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bilingual Account Representative
Tivly
01.2024 - Current
- Serve as the primary liaison between insurance providers and business clients, ensuring seamless communication and efficient resolution of inquiries.
- Provide tailored guidance to clients on navigating the platform, maximizing the benefits of insurance solutions.
- Proactively identify and resolve issues, maintaining high levels of client satisfaction and trust.
- Collaborate with cross-functional teams to refine platform features, improving overall user experience and operational efficiency.
Customer Service Agent
OnBrand24
10.2023 - Current
- Assist a high volume of customers daily with a positive, solution-focused approach, ensuring consistent client satisfaction.
- Respond to customer calls and emails with precision, addressing product and service inquiries promptly.
- Leverage CRM tools to track customer feedback and streamline service processes for improved outcomes.
- Provide real-time technical support and troubleshooting while managing multiple tasks in a fast-paced environment.
Sales Associate
T-Mobile
10.2021 - 05.2022
- Delivered exceptional customer service while guiding product selections and offering personalized solutions to enhance the shopping experience.
- Maintained attractive in-store displays and promotional setups, contributing to an engaging retail environment.
- Processed transactions, returns, and exchanges efficiently, while educating customers on product features to drive sales.
- Assisted with inventory management and restocking, ensuring product availability and consistency.
Digital Designer
Yriberry Bakery
04.2021 - 02.2022
- Developed and executed compelling digital designs using the Adobe Creative Suite, ensuring cohesive brand aesthetics.
- Managed design projects from concept to completion, consistently meeting tight deadlines and client specifications.
- Collaborated with marketing teams to optimize online campaigns and enhance overall brand presence.
- Monitored industry trends and provided creative insights to keep the brand current and innovative.
Grocery Clerk
Publix Super Markets Inc
03.2021 - 09.2021
- Delivered superior customer service by staying informed about product availability, promotions, and store policies.
- Monitored self-checkout systems and assisted customers to ensure a smooth and efficient shopping experience.
- Managed inventory through regular quality checks and systematic restocking, adhering to best practices.
- Supported team efforts during peak hours, maintaining operational flow and high customer satisfaction.
Call Center Customer Service Representative
Palacios Gastroenterology
08.2020 - 03.2021
- Managed high-volume incoming calls, effectively addressing client inquiries and scheduling appointments.
- Maintained detailed customer records and collaborated with internal teams to resolve complex issues promptly.
- Contributed to the development of enhanced service scripts that improved overall interaction quality.
- Ensured strict adherence to confidentiality protocols and company policies while achieving high service standards.
Customer Service Representative
P&S Integral Solutions SRL, Arequipa
12.2019 - 08.2020
- Delivered personalized support to customers via inbound calls, addressing inquiries and providing tailored solutions.
- Developed and maintained up-to-date product knowledge, facilitating effective customer interactions.
- Trained new team members on customer service best practices and company protocols, enhancing team performance.
- Utilized CRM systems to document customer interactions, contributing to streamlined processes and improved follow-up procedures.
Education
Bachelor of Science - Computer Science
Georgia Southern University
Savannah, GA05.2026
Degree -
Chattahoochee High School
Alpharetta, GA05.2022
Skills
- Fluent Bilingualism Communication: Fluent in Spanish and English, ensuring effective and clear interactions in diverse settings
- Customer Service Excellence: Proven ability to engage, assist, and resolve client inquiries with a focus on satisfaction
- Digital & Graphic Design: Advanced proficiency in Adobe Photoshop, Illustrator, and InDesign for creative projects and marketing campaigns
- Microsoft Office & Data Management: Expertise in Microsoft Excel and other Office tools for data entry, analysis, and process optimization
- Organizational & Time Management: Strong capacity to prioritize tasks and manage multiple projects efficiently
- Multitasking Proficiency: Skilled at handling several tasks concurrently without compromising quality or efficiency
- Innovative Problem-Solving: Skilled at identifying issues and implementing creative, effective solutions
- Technological Adaptability: Quick learner of new software and emerging technologies with a passion for IT advancements
- Attention to Detail: Committed to delivering high-quality, accurate work in all tasks, from customer service to design creation
- Adaptability & Continuous Learning: Thrives in dynamic environments and is dedicated to ongoing personal and professional growth
Certification
Certified Microsoft Office Specialist, Microsoft - 11/2019
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Account Representative
Tivly
01.2024 - Current
Customer Service Agent
OnBrand24
10.2023 - Current
Sales Associate
T-Mobile
10.2021 - 05.2022
Digital Designer
Yriberry Bakery
04.2021 - 02.2022
Grocery Clerk
Publix Super Markets Inc
03.2021 - 09.2021
Call Center Customer Service Representative
Palacios Gastroenterology
08.2020 - 03.2021
Customer Service Representative
P&S Integral Solutions SRL, Arequipa
12.2019 - 08.2020
Bachelor of Science - Computer Science
Georgia Southern University
Degree -
Chattahoochee High School
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