Rodriquez Walker
Douglasville
Summary
Senior Network Engineer with extensive experience in routing and switching, developed at Point Broadband. Demonstrated success in optimizing multi-vendor networks and enhancing service reliability. Skilled in troubleshooting complex network issues and providing technical leadership and training. Proficient in Cisco and Juniper technologies with strong communication abilities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr. Network Engineer
Point Broadband
Opelika
01.2021 - Current
- Senior member of the Production Engineer Team
- Collaborated with senior executive leadership, engineer peers, project teams, carrier representatives, hardware vendors, and outside plant technicians to develop and deploy new service delivery platforms in alignment with business strategies.
- Lead efforts for monitoring, analyzing, documenting, and re-configuring network environments.
- Maintained a multi-regional multi-vendor broadband network according to company SLAs to deliver reliable internet, voice, and video services to customers.
- Effectively managed a variety of mission-critical network tasks, which included device patching, backups, and infrastructure configuration and deployments.
- Provided technical leadership, guidance, and training to staff, ensuring compliance with accepted product designs, policies, and procedures.
- Extensive knowledge and hands-on experience of LAN and WAN understanding of all OSI layers from application to physical, knowledge of OSPF and BGP.
- Professional level of familiarity implementing and troubleshooting various routers and switches including Juniper, Adtran, Cisco, Nokia, Edgecore, and Mikrotik.
- Extensive knowledge of popular network communications protocols such as DNS, NTP, FTP, HTTP ...
- Proven detail-oriented documentation skills.
- Assisted in the redesign and buildout of the Michigan, Virginia and Alabama infrastructure.
- Point of contact for the implementation and monitoring of 10g and 100g networks in multiple regions throughout the North and Southeast.
- Work with peer partners building cross-connects for fiber backbone
- Audited, configured and tested WAN equipment from multiple network vendors to assess the compatibility with current network devices.
- Configured L3 routes (ISIS/OSPF /MPLS and BGP) on core devices (routers and switches) prior to deployment to live production and new clients/customers.
- Organized meetings with other Senior and Junior Engineer to discuss current and projected work projects
- Provided MOP's (Method of Procedure) for company library and Visio documentations
- Conducted testing at the Headend Lab for the R&D and Principle Design team
Cisco Industrial Network Engineer Instructor
GP Strategies Inc
Columbia
01.2015 - 12.2021
- Provide technical instruction to industrial engineers and technicians preparing them for IOT (Internet of Things) based on Cisco technology and Rockwell Automation. Teaching the students how to configure, troubleshoot, monitor and maintain their LAN and WAN networks using a variety of industrial and enterprise routers and switches, with a focus on security.
- Deliver industrial networks training for customers both in-house and at the customer's site.
- Maintain technical competency in assigned courses while expanding product competency.
- Maintain and continue to develop instructional/platform skills.
- Maintain and keep current all course materials and equipment.
- Maintain classroom equipment in good working condition.
- Report any issues that impact delivery or customer satisfaction to management immediately, following up with details in an Instructor Course Assessment Form (ICAF).
- Communicate with students to identify follow-on opportunities for training.
- Diagnose student performance weaknesses and select appropriate remedial activities.
- Analyze student evaluations and take appropriate actions to solve any noted deficiencies.
- Monitor class evaluations to assure customer satisfaction.
Activation Engineer
Cbeyond Telecommunication Inc
Smyrna
07.2014 - 12.2014
- Provide Management, Installation and Support of:
- Transport via T1, EFM/EOC, and Fiber links and connections
- Voice over analog, PRI, T1 CAS, and SIP solutions
- Data service to include customer LAN, VPN, wireless backup, and Cloud Server access
- Perform move, add, change, or disconnect (MACD) orders for existing customer base
- Work with field technicians via phone to test services, drive timely event completion
- Voice configuration in a carrier-level switch or end-user PBX environment
- Cisco IOS including basic router or switch configuration and troubleshooting
- End-user LAN configuration concepts and basic setups
- SIP, SS7, MGCP, & ISDN call transactions and call traces
- Voice services on the Broadsoft BroadWorks Application Server
- Advanced LAN configurations, firewalls, switching, dynamic routing, and ACL
- RIP, BGP, IPSEC, & IPv6 in a Cisco environment
Business Engineer
WOW
West Point
02.2012 - 05.2014
- 3rd Level Business Engineer team member supporting Business Fiber, CMTS Modem, Network and VOIP issues., wired and wireless
- Provide support on all speed and connectivity issues, DSLAM, DNS, DHCP and IP issues, PBX, T1 and SIP Voice Quality issues
- Configure IP routes on Business Routers, Switches (Cisco and Juniper) and CMTS devices
- Worked with Juniper routers (M, MX, J, SRX series) configuring routes and protocols
- Ensure thorough network documentation, including maintaining each network matrix accounts, backup configurations and network diagrams.
- Assign VLAN assignments on Business and Core Routers
- Provide 24x7 365 response for Network alarms on Core and Business Routers
- Configure and build all HFC and Fiber Network configurations for Hi -Cap Business Customers, working with client and vendors
- Monitors protocol compatibility standards, develops and implements network enhancements and makes recommendations for improvement
- Ensuring client Service Level Agreements by resolving all IP network issues reducing downtime.
- Work with Senior and Principal engineering teams and Vendors providing recommendations on equipment replacement and upgrades in regards to customer issues
- Telecommunication Service Provider, West Point, GA 2/2012 - 5/2014. WideOpenWest is the 13th largest cable provider in the United States. WOW! is operating in 18 markets, serving a combined customer base totally will be over 1 million customers; Business and Residential. WOW! currently offers these services; Internet, Email, Digital Cable Television, WOW! Ultra TV, and Phone services.
Technical Engineer
IBM (CCG)
Atlanta
09.2010 - 08.2011
- Provided phone support for IBM POS stores and servers.
- Assisted with the installations of store LAN's, Access points and configurations, and cabling
- Worked with internal and external clients to resolve Network connectivity issues; wired and wireless
- Provided support and instructions with field techs and vendors installing and repairing network issues
- Achieved a 90% resolution rate for first call support.
- Provided innovative solutions to difficult technical problems.
- Maintained trouble-ticket system to record and track user calls and e-mails.
- IBM is an American multinational technology and consulting corporation, with headquarters in New York, United States. IBM manufactures and markets computer hardware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. IBM the No. 2 largest U.S. firm in terms of number of employees (435,000 worldwide, approximately 200,000 in the US)
POS Engineer
Chico's FAS Inc
Winder
12.2009 - 02.2010
- Respond to inbound associate requests via telephone, email, remote access, and in-person to diagnose and resolve network and other technical issues. Perform outbound calls necessary for investigation/follow up of problems with stores for reported issues.
- Initiate, update, track and close trouble tickets through the internal work order system. Follow established policies and procedures. Provide correct follow-up, routing and escalation when situations require.
- Escalate issues to appropriate personnel or departments based on priority and escalation standards. Perform research for support and business partners as needed.
- Work to ensure that procedures and processes are clear and are followed going forward. Address procedural questions from HQ and Store Associates.
- Communicate status of issues with responsible parties and Management in writing and verbally. Generate and distribute business and technology reports.
Cisco Lab Assistant
DeKalb Technical College
Clarkston
06.2007 - 06.2009
- Configure and maintain Cisco routers and switches for POE and VoIP.
- Configure firewalls, domain name services, e-mail, Web, and ftp services.
- Install, diagnose, repair, and upgrade computer systems and software.
- Manage file systems, storage devices, network servers and workstations.
- Design and implement real world scenarios using various protocols and hardware for testing.
- Aide students in lab configurations, troubleshooting, and routing protocols.
Software and Network Engineer
Ipswitch, Inc
Alpharetta
06.2008 - 12.2008
- Provide technical support and training for clients using WhatsUpGold Network Monitoring software
- Provide hardware and software upgrades to clients utilizing WhatsUpgold software to monitor their networks.
- Resolved issues ranging from corrupt SQL databases, SMS Direct issues to VOIP issues based on using WhatsUpGold software.
- Provide configuration setup and troubleshooting with the following Internet Protocols: TCP/IP, WMI, LDAP, UDP, DNS, SNMP, HTTP
Data and Software Engineer
Procter & Gamble
Lawrenceville
08.2006 - 05.2008
- Provide technical support for Procter & Gamble's 22,000+ employees in the US and Costa Rica.
- Provide technical assistance to vendors using NetMeeting and phone support.
- Troubleshoot and resolve issues related to network, hardware, software, and data retrieval from SAP.
- Provide monthly quotas for vendor activity and overall resolution of issues to senior management.
- Provide weekly and monthly reports to senior management concerning ongoing projects.
Finance Manager
Rick Case Auto Mall
Duluth
09.2004 - 06.2006
Hardware/VPN Engineer
SunTrust Bank Corporation
Atlanta
03.2004 - 08.2004
- Provided Technical Support for 5000+ internal employees and 2500+ remote users.
- Monitored help desk phone providing outstanding customer service on technical issues.
- Installed cabling for new and existing network infrastructures.
- Installed and configured operating systems, wireless devices, routers, switches, and printers.
- Performed maintenance of on-site/off-site personal computers, servers, and peripheral equipment by identifying problems and providing appropriate solutions.
Hardware/Software Engineer
Home Depot Corporation
Atlanta
01.2003 - 02.2004
- Provided phone support for 1800+ stores in the US and worldwide.
- Achieved a 90% resolution rate for first call support.
- Demonstrated ability to provide innovative solutions to difficult software problems.
- Maintained trouble-ticket system to record and track user calls and e-mails.
Education
Cisco Networking Specialist - Cisco R&S
DeKalb Technical College
Clarkston, GA01.2006
A.A. - Architecture
Florida State Universities and Florida A&M
Tallahassee, FL01.1985
Associate's degree - Computer Networking
Skills
- Routing and switching expertise
- Network troubleshooting
- Cisco and Juniper proficiency
- Alcatel-Lucent and MikroTik knowledge
- EdgeCore and Ciena experience
- Adtran skills
Certification
- Cisco Certified Network Professional (CCNP), 10/01/18
- Cisco Certified Network Associate (CCNA), 10/01/18
- Cisco Certified System Instructor, 10/01/18
- CCNA, Not Provided
- CCNP, Not Provided
- CompTIA Network+, Not Provided
- CCNA Routing & Switching, Not Provided
Timeline
Sr. Network Engineer
Point Broadband
01.2021 - Current
Cisco Industrial Network Engineer Instructor
GP Strategies Inc
01.2015 - 12.2021
Activation Engineer
Cbeyond Telecommunication Inc
07.2014 - 12.2014
Business Engineer
WOW
02.2012 - 05.2014
Technical Engineer
IBM (CCG)
09.2010 - 08.2011
POS Engineer
Chico's FAS Inc
12.2009 - 02.2010
Software and Network Engineer
Ipswitch, Inc
06.2008 - 12.2008
Cisco Lab Assistant
DeKalb Technical College
06.2007 - 06.2009
Data and Software Engineer
Procter & Gamble
08.2006 - 05.2008
Finance Manager
Rick Case Auto Mall
09.2004 - 06.2006
Hardware/VPN Engineer
SunTrust Bank Corporation
03.2004 - 08.2004
Hardware/Software Engineer
Home Depot Corporation
01.2003 - 02.2004
Cisco Networking Specialist - Cisco R&S
DeKalb Technical College
A.A. - Architecture
Florida State Universities and Florida A&M