Roland Gray

Professional with strong foundation in process management and operational support. Proven track record of optimizing workflows and facilitating team collaboration to achieve results. Known for reliability and adaptability in dynamic environments. Proficient in process documentation and quality control.

· Ownership-Shows ownership by integrating accountability into leadership style. Empowers individuals to take initiative, drive results, and contribute to a positive and productive work environment. Implements and communicate effectively and empower decision-making consistently in leadership style.

Dive deep- Continuous learning involves seeking out new knowledge, staying updated with industry trends, and reflecting on one’s own leadership practices. It also includes mentoring and supporting the development of team members.

· Invent & Simplify- Making decisions, being honest, empowering others, adapting to change, communicating well, inspiring the team, continuously learning, and building strong relationships

Strive to be Earth’s Best Employer- focusing on employee well-being, inclusivity, growth, balance, transparency, innovation, sustainability, recognition, strong relationships, and leading by example.

· Training multiple dwell leads in problem solve to run the department in the absence of AM with little oversight

· Has run Sort, while watching over pack as Dwell leads ran problem solve with very minimal oversight without the Sort AM, Sort PA or Pack PA being present for the shift.

· LBI= 95% favorable

· PA connection questions= 80% favorable

· Trained multiple AAs in PS

· Improved shift wide dwell management by getting with our progress guides.

·Communicated building wide on Outbound Problem solve standards and escalated to my mentors or manager when buy in is lacking

·Communicated across the shifts how to deal with vendor issues that are making it to outbound also partnering with BHN inbound to improve knowledge of the process to help roll this out.

· Edited the scripts of the pick teams’ rodeos to highlight when units are in overage this allows them greater control over making sure their units don’t miss SLA or PAD time by being able to call down units and dwell them for problem solve to handle pack and sort defects.

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