Ronald J. Robinson
Atlanta
Summary
Forward-thinking team leader and results-oriented professional with hands-on experience in strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Skilled in POS systems and adept at motivating teams to exceed objectives, demonstrating a unique blend of technical and interpersonal skills. Ready to tackle new challenges and advance organizational operational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Operations Coordinator
Scott Consulting
03.2024 - Current
- Collaborated with leadership to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
Server and Team Trainer
STK Steakhouse
02.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed comprehensive training programs for new hires, resulting in improved productivity and job satisfaction.
Guest Relation Manager
Rooftop LOA
01.2021 - 01.2023
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Developed and maintained strong partnerships with local attractions and tour operators to provide diverse activity options for guests during their visit.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Streamlined check-in processes, reducing wait times and improving overall guest satisfaction.
Event Production Manager
Atlantis
01.2021 - 11.2022
- Developed and negotiated contracts with vendors for multiple events, securing high-quality services at competitive prices.
- Assured timely delivery of all necessary equipment, materials, and supplies by coordinating closely with vendors before each event.
- Boosted attendee satisfaction levels by consistently monitoring feedback loops during events to make immediate improvements when needed.
- Led pre-production meetings to align cross-functional teams on expectations, roles, and responsibilities during events.
Lounge Bartender
Ray's on The River
01.2018 - 12.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar/restaurant according to established procedures, ensuring preparedness for each shift.
Service Bartender /FOH Manager
Hammocks Trading Company
01.2014 - 12.2017
- Motivated staff to perform at peak efficiency and quality.
- Ensured compliance with local liquor laws by verifying customer age before serving alcoholic beverages.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Education
University of Michigan
Ann Arbor, MI 09.2009 -
High School Diploma -
Flint Southwestern Classical Academy
Flint, MI06.2009
Skills
- Scheduling Management
- Customer Invoicing
- Process Implementation
- Supply Ordering
- Training Management
- Customer Relations
- Marketing
- Production
- Employee Motivation
- Goal Setting
- Records Organization and Management
- Proficient in POS systems
Affiliations
- Artistic Visions Enterprise
Annual Weekend Events
- CommUnity Day (May)
- Juneteeth Weekend (June)
- Flint Water Festival (July)
- Flint Vehicle Week "Back to the Bricks" (Sept)
Timeline
Operations Coordinator
Scott Consulting
03.2024 - Current
Server and Team Trainer
STK Steakhouse
02.2023 - 01.2024
Guest Relation Manager
Rooftop LOA
01.2021 - 01.2023
Event Production Manager
Atlantis
01.2021 - 11.2022
Lounge Bartender
Ray's on The River
01.2018 - 12.2020
Service Bartender /FOH Manager
Hammocks Trading Company
01.2014 - 12.2017
University of Michigan
09.2009 -
High School Diploma -
Flint Southwestern Classical Academy
Similar Profiles
Kiah DabneyKiah Dabney
Personal Assistant at Tunisia Scott ConsultingPersonal Assistant at Tunisia Scott Consulting
SHARON LINDSAYSHARON LINDSAY
Help Center Tier 1 Agent at N. Scott Phillips Legal /Business ConsultingHelp Center Tier 1 Agent at N. Scott Phillips Legal /Business Consulting
DANNY J. THIBODEAUXDANNY J. THIBODEAUX
DIRECTOR, REHABILITATION COUNSELOR at CRC, SCOTT SMITH CONSULTING, LLCDIRECTOR, REHABILITATION COUNSELOR at CRC, SCOTT SMITH CONSULTING, LLC