Ronald Kendrick
Atlanta
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Caregiver Attendant
Kes.inc
10.2024 - Current
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Implemented strategies to prevent falls and accidents in the home setting, reducing the risk of injury to patients.
Customer Service Representative/ By Phone
Stremline Brands
05.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Call Center Representative
Arise Platform
03.2019 - 02.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries promptly.
Education
High School Diploma -
Mainland High School
Daytona Beach, FL05-2009
Skills
- Call center experience
- Documentation
- Account updating
- Communicating with clients
- Problem-solving abilities
- Multitasking Abilities
Timeline
Caregiver Attendant
Kes.inc
10.2024 - Current
Customer Service Representative/ By Phone
Stremline Brands
05.2024 - 09.2024
Call Center Representative
Arise Platform
03.2019 - 02.2024
High School Diploma -
Mainland High School
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