RONALD SMITH
South Fulton
Summary
Dynamic Epic Go-Live & Clinical Support Consultant with a proven record supporting Inpatient, Ambulatory, and ClinDoc workflows across major health systems nationwide. Recognized for delivering high-impact At-The-Elbow support, optimizing provider workflows, resolving real-time issues, and driving successful Epic adoption during implementations, upgrades, and go-lives. Combines strong communication skills with a foundation in IT support and customer service to elevate clinical efficiency and documentation accuracy.
Overview
19
19
years of professional experience
Work History
Epic Super User
UAB Medicine
Birmingham, AL
06.2026 - Current
- Provide frontline Epic support to physicians, nurses, and ancillary staff in a high-volume academic medical center.
- Assist with ClinDoc documentation, chart review, order management, and workflow optimization.
- Act as subject matter expert during Epic upgrades and workflow enhancements.
- Troubleshoot Epic issues and collaborate with analysts, trainers, and operational leaders.
- Deliver just-in-time training and reinforce best practices for documentation compliance.
Epic Go-Live Consultant
Med Tech Solutions
Mount Airy, NC
06.2026 - 06.2026
- Delivered ATE support during Epic Ambulatory go-live.
- Guided providers through chart navigation, documentation workflows, order entry, and SmartTools.
- Resolved real-time workflow issues and escalated system defects.
- Provided hands-on coaching to improve efficiency and user confidence.
Epic Go-Live Consultant
Medasource
West Islip, NY
05.2026 - 06.2026
- Supported Ambulatory go-live operations for physicians, nurses, and clinic staff.
- Assisted with EMR workflows, documentation, scheduling, and order management.
- Delivered one-on-one training to accelerate Epic adoption.
- Identified workflow barriers and collaborated with leadership to improve efficiency.
Epic Inpatient ClinDoc Consultant
Mount Sinai Hospital
New York, NY
01.2026 - 02.2026
- Supported clinicians with Epic Inpatient ClinDoc workflows and documentation.
- Provided real-time ATE support during live clinical operations.
- Guided users on flowsheets, notes, SmartTools, assessments, and care plans.
- Identified workflow inefficiencies and recommended system improvements.
- Ensured documentation compliance and delivered quick-reference education.
Epic Implementation Consultant
Vanderbilt Health
Nashville, TN
11.2025 - 11.2025
- Supported physicians and nurses with CPOE, documentation workflows, preference lists, and medication reconciliation.
- Improved documentation accuracy and end-user efficiency through targeted ATE support.
- Trained staff on chart navigation, order management, lab research, and workflow customization.
Epic Implementation Consultant
Avance Care
Raleigh, NC
10.2025 - 10.2025
- Delivered hands-on Ambulatory go-live support focused on workflow training and system navigation.
- Reduced ticket escalations through proactive staff shadowing and real-time issue resolution.
- Assisted with personalization tools, order management, and documentation best practices.
Epic Implementation Consultant
Hannibal Regional
Hannibal, MO
06.2025 - 07.2025
- Guided providers through progress note entry, patient lists, order entry, and In Basket functionality.
- Supported workflow adoption across clinic and inpatient settings.
Epic Implementation Consultant
NYU Health
Long Island, NY
10.2023 - 11.2023
- Supported providers in implementing SmartTools, managing In Basket messages, and optimizing documentation workflows.
- Served as liaison between providers, analysts, and help desk for workflow issues and enhancements.
Customer Service, Reservations & IT Help Desk Support
Southwest Airlines
Atlanta, GA
08.2007 - 08.2021
- Delivered phone-based support for flight bookings, reservation changes, and Rapid Rewards account management.
- Provided IT help desk support including password resets, software installations, equipment setup, and troubleshooting.
- Trained and mentored new hires on communication, crisis resolution, and customer service excellence.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA03-2004
Skills
- Epic (ClinDoc, Ambulatory, Inpatient, Cadence)
- SmartTools
- CPOE
- In Basket Windows OS
- ServiceNow
- Remote Support Tools
- Microsoft Office Suite
Timeline
Epic Super User
UAB Medicine
06.2026 - Current
Epic Go-Live Consultant
Med Tech Solutions
06.2026 - 06.2026
Epic Go-Live Consultant
Medasource
05.2026 - 06.2026
Epic Inpatient ClinDoc Consultant
Mount Sinai Hospital
01.2026 - 02.2026
Epic Implementation Consultant
Vanderbilt Health
11.2025 - 11.2025
Epic Implementation Consultant
Avance Care
10.2025 - 10.2025
Epic Implementation Consultant
Hannibal Regional
06.2025 - 07.2025
Epic Implementation Consultant
NYU Health
10.2023 - 11.2023
Customer Service, Reservations & IT Help Desk Support
Southwest Airlines
08.2007 - 08.2021
High School Diploma -
Cornerstone Christian Correspondence School
CORE COMPETENCIES
- Epic Inpatient ClinDoc
- Epic Ambulatory
- ATE / Go-Live Support CPOE & Order Management
- SmartTools (SmartPhrases, SmartLinks, SmartSets) Workflow Optimization
- Provider & Nurse Training Troubleshooting & Issue Escalation
- EMR Navigation Customer Service & IT Support