RONALD SMITH
South Fulton
Summary
Dynamic Epic Go-Live & Clinical Support Consultant with a proven record supporting Inpatient, Ambulatory, and ClinDoc workflows across major health systems nationwide. Recognized for delivering high-impact At-The-Elbow support, optimizing provider workflows, resolving real-time issues, and driving successful Epic adoption during implementations, upgrades, and go-lives. Combines strong communication skills with a foundation in IT support and customer service to elevate clinical efficiency and documentation accuracy.
Overview
19
19
years of professional experience
Work History
Epic Super User
UAB Medicine
06.2026 - Current
- Provide frontline Epic support to physicians, nurses, and ancillary staff in a high-volume academic medical center.
- Assist with ClinDoc documentation, chart review, order management, and workflow optimization.
- Act as subject matter expert during Epic upgrades and workflow enhancements.
- Troubleshoot Epic issues and collaborate with analysts, trainers, and operational leaders.
- Deliver just-in-time training and reinforce best practices for documentation compliance.
Epic Go-Live Consultant
Med Tech Solutions
06.2026 - 06.2026
- Delivered ATE support during Epic Ambulatory go-live.
- Guided providers through chart navigation, documentation workflows, order entry, and SmartTools.
- Resolved real-time workflow issues and escalated system defects.
- Provided hands-on coaching to improve efficiency and user confidence.
Epic Go-Live Consultant
Medasource
05.2026 - 06.2026
- Supported Ambulatory go-live operations for physicians, nurses, and clinic staff.
- Assisted with EMR workflows, documentation, scheduling, and order management.
- Delivered one-on-one training to accelerate Epic adoption.
- Identified workflow barriers and collaborated with leadership to improve efficiency.
Epic Inpatient ClinDoc Consultant
Mount Sinai Hospital
01.2026 - 02.2026
- Supported clinicians with Epic Inpatient ClinDoc workflows and documentation.
- Provided real-time ATE support during live clinical operations.
- Guided users on flowsheets, notes, SmartTools, assessments, and care plans.
- Identified workflow inefficiencies and recommended system improvements.
- Ensured documentation compliance and delivered quick-reference education.
Epic Implementation Consultant
Vanderbilt Health
11.2025 - 11.2025
- Supported physicians and nurses with CPOE, documentation workflows, preference lists, and medication reconciliation.
- Improved documentation accuracy and end-user efficiency through targeted ATE support.
- Trained staff on chart navigation, order management, lab research, and workflow customization.
Epic Implementation Consultant
Avance Care
10.2025 - 10.2025
- Delivered hands-on Ambulatory go-live support focused on workflow training and system navigation.
- Reduced ticket escalations through proactive staff shadowing and real-time issue resolution.
- Assisted with personalization tools, order management, and documentation best practices.
Epic Implementation Consultant
Hannibal Regional
06.2025 - 07.2025
- Guided providers through progress note entry, patient lists, order entry, and In Basket functionality.
- Supported workflow adoption across clinic and inpatient settings.
Epic Implementation Consultant
NYU Health
10.2023 - 11.2023
- Supported providers in implementing SmartTools, managing In Basket messages, and optimizing documentation workflows.
- Served as liaison between providers, analysts, and help desk for workflow issues and enhancements.
Customer Service, Reservations & IT Help Desk Support
Southwest Airlines
08.2007 - 08.2021
- Delivered phone-based support for flight bookings, reservation changes, and Rapid Rewards account management.
- Provided IT help desk support including password resets, software installations, equipment setup, and troubleshooting.
- Trained and mentored new hires on communication, crisis resolution, and customer service excellence.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA03-2004
Skills
- Epic (ClinDoc, Ambulatory, Inpatient, Cadence)
- SmartTools
- CPOE
- In Basket Windows OS
- ServiceNow
- Remote Support Tools
- Microsoft Office Suite
Timeline
Epic Super User
UAB Medicine
06.2026 - Current
Epic Go-Live Consultant
Med Tech Solutions
06.2026 - 06.2026
Epic Go-Live Consultant
Medasource
05.2026 - 06.2026
Epic Inpatient ClinDoc Consultant
Mount Sinai Hospital
01.2026 - 02.2026
Epic Implementation Consultant
Vanderbilt Health
11.2025 - 11.2025
Epic Implementation Consultant
Avance Care
10.2025 - 10.2025
Epic Implementation Consultant
Hannibal Regional
06.2025 - 07.2025
Epic Implementation Consultant
NYU Health
10.2023 - 11.2023
Customer Service, Reservations & IT Help Desk Support
Southwest Airlines
08.2007 - 08.2021
High School Diploma -
Cornerstone Christian Correspondence School
CORE COMPETENCIES
- Epic Inpatient ClinDoc
- Epic Ambulatory
- ATE / Go-Live Support CPOE & Order Management
- SmartTools (SmartPhrases, SmartLinks, SmartSets) Workflow Optimization
- Provider & Nurse Training Troubleshooting & Issue Escalation
- EMR Navigation Customer Service & IT Support