Ronaldo De Almeida Lelis
Marietta,GA
Summary
Creative professional with a background in graphic design, with a strong understanding of the automotive industry, including knowledge of repair processes, materials, and industry standards. I have experience overseeing the day-to-day operations of a body shop, ensuring efficiency, quality control, and customer satisfaction. I am equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Furthermore I am poised to contribute to team success and achieve positive results. I am ready and eager to tackle new challenges and advance organizational objectives with dedication and enthusiasm!
Overview
5
5
years of professional experience
Work History
Service Advisor
Caliber Collision
11.2024 - Current
- Maintaining high customer satisfaction standards to meet or exceed targets.
- Managing timely and effective replacement of damaged or missing products.
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Shop Manager
Maaco Auto Body
04.2022 - 11.2024
- Proficient in assessing vehicle damage and preparing accurate repair estimates.
- Experienced in working with insurance companies to negotiate fair and thorough settlements.
- Skilled in utilizing industry software and databases to ensure accurate estimation and costing.
- Strong communication and customer service skills, ensuring clients are informed and satisfied throughout the process.
- Developed and implemented effective sales strategies resulting in an increase in revenue.
- Oversaw inventory management and implemented measures to optimize stock levels and minimize losses.
- Trained and mentored staff, fostering a positive work environment and achieving team targets.
- Strong interpersonal skills, demonstrated through effective communication and collaboration with diver teams.
- Led a team of estimators, providing training and guidance to ensure adherence to company policies.
- Organized and maintained an accurate repair plan to insure customer satisfaction.
LEAD GRAPHIC DESIGNER
WAVE.TV
03.2020 - 04.2022
- Managed multiple design projects simultaneously, ensuring timely delivery and exceeding client expectations
- Collaborated with sports marketing teams to develop captivating graphics for social media campaigns
- Experience designing engaging and visually appealing graphics for sports events and promotions
Skills
- Photoshop
- Customer acquisition
- Communication
- Complaint resolution
- Vehicle assessment
- Bill preparation
- Cost estimation
- Customer retention
- Workflow management
- Quality inspection
- Staff education and training
- Customer service
- Repairs scheduling
- Service order flow
Personal Information
- Date of Birth: 06/21/99
- Nationality: Brazil
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Service Advisor
Caliber Collision
11.2024 - Current
Shop Manager
Maaco Auto Body
04.2022 - 11.2024
LEAD GRAPHIC DESIGNER
WAVE.TV
03.2020 - 04.2022
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