Ronica Tabitha Salley
Warner Robins
Summary
Results-driven administrative professional with over 10 years of experience supporting executive and office operations in fast-paced environments. Skilled in records management, compliance, document preparation, stakeholder communication, and customer service. Proficient in Microsoft Office Suite, with a proven ability to manage competing priorities, maintain confidentiality, and improve operational efficiency through accuracy, organization, and sound judgment.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Risk Claims Specialist /Paralegal/Senior Legal Assistant
Orlando Health Hospital
Orlando
08.2019 - 06.2026
- Provide high-volume administrative and legal support while balancing document requests, claims, deadlines, correspondence, and stakeholder inquiries.
- Compose, edit, proofread, and process professional correspondence, affidavits, reports, emails, and legal documents with close attention to accuracy.
- Maintain organized electronic and physical files, case records, calendars, deadlines, and status information to support the timely completion of assignments.
- Prepare Business Records Certification Affidavits in accordance with applicable statutes and established procedures.
- Process subpoenas, court orders, and records requests while protecting confidential information and maintaining HIPAA compliance.
- Respond tactfully to inquiries, and coordinate communication among attorneys, courts, government agencies, administrators, and internal departments.
- Schedule and coordinate depositions, hearings, trials, meetings, and related logistics.
- Enter and update claims information in databases and tracking systems, ensuring records remain complete, accurate, and accessible.
- Prepare status reports and provide timely updates to leadership, team members, attorneys, and other authorized stakeholders.
- Develop standard operating procedures, train employees, and implement workflow improvements that strengthen accuracy, organization, and service delivery.
Administrative Office Manager
Soiree Design And Events Conference
Orlando
02.2015 - 08.2019
- Managed daily office operations to ensure smooth event coordination.
- Directed daily administrative operations and provided dependable support to leadership, employees, customers, and vendors.
- Prepared, edited, and maintained business correspondence, reports, records, forms, and other administrative materials.
- Organized schedules, appointments, meetings, and departmental activities to help personnel meet operational priorities.
- Implemented schedules, appointments, meetings, and departmental activities to help personnel meet operational priorities.
- Maintained accurate databases, vendor records, operational documents, and confidential personnel information.
- Responded to telephone, email, and in-person inquiries using tact, professionalism, and good judgment.
- Coordinated vendor services, negotiated contracts, assisted with purchasing activities, and monitored operational expenses.
- Prioritized multiple vendor services, negotiated contracts, assisted with purchasing activities, and monitored operational expenses.
Consumer Affairs Supervisor
Starwood/SVO
Orlando
05.2004 - 07.2014
- Supervised customer service and administrative activities while maintaining professional relationships with customers, attorneys, regulatory agencies, staff, and the public.
- Supervised daily operations to ensure efficient staff performance and guest satisfaction.
- Responded to inquiries, investigated concerns, and resolved issues through tactful communication, active listening, and sound judgment.
- Prepared correspondence, reports, legal pleadings, compliance documents, presentations, and case-related materials.
- Conducted regulatory and compliance reviews, and maintained accurate records of findings, responses, and corrective actions.
- Supported attorneys with legal research, document preparation, case-file organization, and communication with regulatory agencies.
- Maintained confidential customer, legal, financial, personnel, and organizational information.
- Facilitated focus groups and surveys, compiled results, calculated percentages and trends, and presented information to individuals and groups.
- Trained focus groups and surveys, compiled results, calculated percentages and trends, and presented information to individuals and groups.
Education
Associate of Science - Paralegal Studies
City College Altamonte Springs
Orlando 12-2019
Skills
- Document preparation
- Legal research
- HIPAA compliance
- Database entry
- Customer relationship management
- Workflow improvement
- Regulatory compliance
- Professional correspondence
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Conflict resolution
- Compliance management
- Documentation review
- Microsoft office
- Recordkeeping organization
- Risk assessment
- Database management
- Policy modification
- Organizational skills
- Records management
- Critical thinking
References
References available upon request.
Accomplishments
Six Sigma Green Belt, Starwood 2005
Certification
Six Sigma Green Belt, Starwood 2005
Timeline
Risk Claims Specialist /Paralegal/Senior Legal Assistant
Orlando Health Hospital
08.2019 - 06.2026
Administrative Office Manager
Soiree Design And Events Conference
02.2015 - 08.2019
Consumer Affairs Supervisor
Starwood/SVO
05.2004 - 07.2014
Associate of Science - Paralegal Studies
City College Altamonte Springs