Summary
Overview
Work History
Education
Skills
Timeline
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Ronnicia McDonald

Atlanta

Summary

Dynamic and detail-oriented professional with a proven track record at Valvoline, excelling in order accuracy and packing efficiency. Demonstrated strong customer service skills while resolving conflicts at Chime Solutions. Proficient in pallet jack operation and committed to maintaining a safe work environment, consistently enhancing productivity and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Picker/Packer

Valvoline
03.2021 - Current
  • Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
  • Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
  • Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
  • Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Customer Service Representative

Chime Solutions
08.2019 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Material Handler

Cummins
07.2017 - 08.2019
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Expedited order fulfillment by accurately picking, packing, and shipping products to customers.

Education

Diploma - Medical

Everest Institute
Jonesboro, GA
06-2008

High School Diploma -

North Clayton High
College Park
06-2007

Skills

  • Pallet jack operation
  • Order accuracy
  • Packing efficiency
  • Warehouse safety
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Picker/Packer

Valvoline
03.2021 - Current

Customer Service Representative

Chime Solutions
08.2019 - 03.2021

Material Handler

Cummins
07.2017 - 08.2019

Diploma - Medical

Everest Institute

High School Diploma -

North Clayton High

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Ronnicia McDonald