Ronnie Ingram
Decatur
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manger
Cremation Care of Georgia
Conyers
05.2015 - 08.2025
- Led daily operations to ensure efficient management of all departments.
- Oversaw inventory management to maintain adequate stock levels and reduce waste.
- Implemented training programs for new employees on company policies and procedures.
- Coordinated staff schedules to optimize workforce productivity and coverage.
- Managed vendor relationships to streamline procurement processes and negotiations.
- Facilitated team meetings to communicate goals, updates, and expectations effectively.
- Evaluated employee performance to identify areas for improvement and training needs.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Formed and sustained strategic relationships with clients.
Senior Director
Gregory B. Levett & Sons Funeral Homes & Crematory
Decatur
02.2008 - 05.2015
- Coordinated funeral services and memorial ceremonies for diverse families.
- Guided families through grief support and planning processes.
- Managed preparation and handling of deceased individuals with care.
- Assisted in arranging transportation for the deceased and family members.
- Ensured compliance with legal requirements and regulations in funeral services.
- Developed personalized tribute programs that honored individual lives.
- Organized and coordinated visitations, memorial services, graveside services, cremations, burials, entombments, and other related activities.
- Prepared funeral services by selecting caskets, urns, clothing, flowers, and other items according to family wishes.
- Assisted in writing obituaries for publication in newspapers or online directories.
- Developed marketing strategies designed to increase awareness about products offered by the business.
Claims Adjuster
Progressive Insurance
Tucker
02.2004 - 08.2008
- Evaluated insurance claims for accuracy and compliance with policy guidelines.
- Investigated claims by reviewing reports, statements, and evidence provided.
- Managed claim files and maintained organized records for efficient processing.
- Collaborated with medical professionals to assess injury-related claims.
- Resolved disputes between claimants and the company through effective mediation techniques.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Conducted witness interviews to assist claim information gathering process.
- Communicated with personnel and legal counsel on claims involving litigation.
- Interpreted insurance policy language to apply appropriate coverage.
- Coordinated with law enforcement and other agencies as needed for claims investigation.
- Contacted lien holders to acquire account and payoff information.
Manager
Rite-Aid Pharmacy
Loganville
03.2007 - 02.2008
- Managed inventory levels to optimize medication availability and reduce waste.
- Supervised daily pharmacy operations to ensure compliance with regulations.
- Led staff training sessions on pharmaceutical protocols and customer service standards.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Managed daily store operations to ensure smooth workflow and customer satisfaction.
- Analyzed sales reports to identify trends and adjust merchandising strategies accordingly.
- Conducted regular staff meetings to communicate updates and foster engagement.
Education
Bachelor of Science - Software Engineering
Kennesaw State University
Kennesaw, GA07-2025
Associate of Science - Funeral Service
Gupton-Jones College of Funeral Service
Decatur, GA02-2008
BBA - Computer Information Systems
University of West Georgia
Carrollton, GA12-2003
Skills
- Software development
- Data analysis
- Customer service
- Project management
- Team collaboration
- Employee training
- Sales expertise
- Staffing
- Inventory control
- Vendor relationships
- Negotiation skills
- Staff development
- Purchasing and planning
- Supervision and training
- Verbal and written communication
- Project planning
- Purchasing
- Cost reductions
- Networking
- Advertising and marketing
- Succession planning
- SEO Marketing
- Web Development
- Proficient in Microsoft office, Adobe, Google Workspace, Zoom, Teams
- Schedule management
- Labor cost controls
- Facility management
Certification
- Software Development Certificate
- Georgia State Licensed Funeral Director / Embalmer
- CANA certified Crematory Operator and Arranger
References
References available upon request.
Timeline
General Manger
Cremation Care of Georgia
05.2015 - 08.2025
Senior Director
Gregory B. Levett & Sons Funeral Homes & Crematory
02.2008 - 05.2015
Manager
Rite-Aid Pharmacy
03.2007 - 02.2008
Claims Adjuster
Progressive Insurance
02.2004 - 08.2008
Bachelor of Science - Software Engineering
Kennesaw State University
Associate of Science - Funeral Service
Gupton-Jones College of Funeral Service
BBA - Computer Information Systems
University of West Georgia