Ronquavius Wynn
Decatur
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Deliverer
Perry Sollutions
07.2022 - Current
- Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
- Demonstrated strong problem-solving skills when faced with unexpected challenges such as road closures or inclement weather.
- Maintained clean delivery vehicle and notified management of maintenance concerns and issues.
- Increased on-time delivery rates through effective communication with dispatchers and proactive route adjustments.
- Handled fragile items carefully, reducing instances of damage during transit and increasing client satisfaction levels.
- Adhered to all company policies and procedures related to safety, security, and compliance while performing deliveries.
Warehouse Worker
Calvin Sollutions
09.2020 - 05.2022
- Moved furniture and boxes using utility dolly and truck ramp.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Unpacked and repacked items in different quantities and configurations for shipment.
Customer Service
Big Lots Warehouse
06.2017 - 02.2020
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Streamlined call handling processes for improved efficiency and reduced wait times.
Warehouse Associate
Ajc
04.2015 - 05.2017
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as [Number] pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Warehouse Associate
Charlies Trading Post
04.2013 - 04.2015
- Worked safely around moving machinery.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Managed warehouse operations and verified proper shipment procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Helped train new employees in safe practices and warehouse procedures.
- Assembled pallets and crates for secure transportation of materials.
Education
High School Diploma -
Columbia High School
Decatur, GASkills
- Safety awareness
- Route Planning
- Vehicle Maintenance
- Time Management
- Load and unload
- Communication Skills
Timeline
Deliverer
Perry Sollutions
07.2022 - Current
Warehouse Worker
Calvin Sollutions
09.2020 - 05.2022
Customer Service
Big Lots Warehouse
06.2017 - 02.2020
Warehouse Associate
Ajc
04.2015 - 05.2017
Warehouse Associate
Charlies Trading Post
04.2013 - 04.2015
High School Diploma -
Columbia High School
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