Rontavius Bass
Richland
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Nations Benefits
12.2024 - 01.2026
- Conducted follow-up calls to ensure resolution of patient concerns and improve service quality.
- Implemented feedback mechanisms to gather insights for continuous improvement in service delivery.
- Led initiatives that optimized call handling processes, resulting in increased operational efficiency.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
Customer Service Representative
Teleperformance USA
05.2020 - 10.2024
- Led troubleshooting efforts for technical issues, streamlining resolution processes and reducing escalation rates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Production Line Worker
Kia Motors Manufacturing Georgia
01.2015 - 03.2020
- Operated assembly line machinery to ensure consistent production flow.
- Conducted quality inspections to maintain high manufacturing standards.
- Collaborated with team members to improve workflow efficiency.
- Trained new employees on safety protocols and operational procedures.
- Assisted in troubleshooting equipment malfunctions to minimize disruptions.
- Maintained a clean and organized work environment for optimal safety compliance.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
Sales Associate
Foot Locker
06.2010 - 12.2014
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Learned and operated point-of-sale systems for efficient transaction processing.
- Maintained store cleanliness and organization to promote a welcoming environment.
- Collaborated with team members to manage inventory and restock shelves effectively.
- Handled customer complaints with professionalism to ensure satisfaction and retention.
Education
High School Diploma -
Stewart Quitman High
Lumpkin, GA05-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Payment processing
- Scheduling
- Team development
Timeline
Customer Service Representative
Nations Benefits
12.2024 - 01.2026
Customer Service Representative
Teleperformance USA
05.2020 - 10.2024
Production Line Worker
Kia Motors Manufacturing Georgia
01.2015 - 03.2020
Sales Associate
Foot Locker
06.2010 - 12.2014
High School Diploma -
Stewart Quitman High