Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rood Felix

Decatur

Summary

Proficient in mechanical repairs and customer engagement, with a background in replacing damaged components and testing equipment for optimal performance. Provided training on safe equipment usage and service processes, fostering a knowledgeable workforce. Experience in maintaining cleanliness and organization within dining environments and retail spaces while ensuring adherence to food health and safety regulations. Developed skills in upselling and menu memorization, as well as POS system operation, service logging and general cashiering, contributing to improved customer experiences.

Overview

7
7
years of professional experience

Work History

Service Technician

Toyota Motor Manufacturing
Naples
05.2023 - 04.2025

Replaced worn or damaged parts with OEM replacements as necessary.

Tested repaired items to ensure functionality before returning them to customers.

Provided training on the safe usage of equipment when needed.

Trained new team members on service processes to increase productivity.

Set up and operated mechanical and manual tools and equipment.

Maintained certifications and completed training on systems and components.

Handled yearly and preventive maintenance to keep vehicles in good working condition.

Logged services performed in service ticket system.

Filled out work orders, repair logs and maintenance plans to document work completed.

Server

The Pineapple House
Naples
06.2022 - 05.2023

Greeted guests and provided menus.

Provided excellent customer service to ensure satisfaction.

Maintained knowledge of current menu items, garnishes, ingredients and preparation

methods.

Prepared drinks according to standard recipes.

Took orders from customers accurately and in a timely manner.

Assisted in training new servers.

Delivered food orders promptly and courteously.

Monitored dining room for cleanliness and proper set-up at all times.

Lube Technician

Valvoline Instant Oil
Naples
02.2021 - 12.2022

Performed oil changes and lubrication services on a variety of vehicles.

Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids

as needed.

Installed new windshield wiper blades and checked tire pressure.

Tested batteries using specialized equipment such as digital multimeters.

Greeted customers in a friendly manner upon arrival at the service station.

Concierge

CMX CineBistro
Naples
09.2021 - 12.2021

Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.

Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.

Maintained a professional presence at the front desk area by adhering to dress code standards.

Handled money transactions accurately while following company procedures for handling cash payments.

Server

Discovery Village
Naples
06.2021 - 08.2021

Greeted guests and provided menus.

Provided excellent customer service to ensure satisfaction.

Assisted in training new servers.

Maintained knowledge of current menu items, garnishes, ingredients and preparation

methods.

Prepared drinks according to standard recipes.

Took orders from customers accurately and in a timely manner.

Checked food before serving it to customers.

Delivered food orders promptly and courteously.

Monitored dining room for cleanliness and proper set-up at all times.

Responded efficiently to guest inquiries and complaints in a professional manner.

Ensured that each guest was served courteously, quickly, and efficiently.

Accurately recorded orders on cash register and point-of-sale system.

Shift Leader

Walgreens
Atlanta, GA
06.2025 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared cash reports and managed safe and tills

Customer Service Associate

Walgreens
Naples
06.2020 - 03.2021

Provided information about products and services available to customers.

Processed customer orders accurately and efficiently.

Assisted customers with returns, exchanges, refunds, and other transactions as needed.

Tracked inventory levels of popular items to ensure availability for customers' orders.

Answered phone calls from customers promptly and courteously.

Handled cash register operations accurately during peak times.

Maintained knowledge of current sales promotions and new product releases.

Cashier

Home Depot
Naples
07.2019 - 02.2020
  • Greeted customers and answered any questions they had about the store's products and services.

Counted money in cash drawer at the beginning of shift to ensure that amounts were correct

and have sufficient change.

Stocked shelves with merchandise when needed.

Maintained cleanliness of checkout area including countertops, registers, windowsills and

floors.

  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

High School Diploma -

Golden Gate High School
Naples, FL
05.2021

Skills

  • Menu knowledge
  • Buffet setup and takedown
  • Table setting arrangements
  • Menu memorization
  • Bussing expertise
  • Effective customer upselling
  • Food safety understanding
  • Dish preparation
  • Special dietary requirements
  • Dining crew workflow optimization
  • Quality control

Timeline

Shift Leader

Walgreens
06.2025 - Current

Service Technician

Toyota Motor Manufacturing
05.2023 - 04.2025

Server

The Pineapple House
06.2022 - 05.2023

Concierge

CMX CineBistro
09.2021 - 12.2021

Server

Discovery Village
06.2021 - 08.2021

Lube Technician

Valvoline Instant Oil
02.2021 - 12.2022

Customer Service Associate

Walgreens
06.2020 - 03.2021

Cashier

Home Depot
07.2019 - 02.2020

High School Diploma -

Golden Gate High School
Rood Felix