Roosevelt Rodriguez
Fayetteville
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
9
9
years of professional experience
Work History
Luxury Building Maintenance/Concierge Staff Member
15 Central Park West
01.2021 - Current
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Maintained building exteriors for professional, clean presentation standards.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Home Care Coordinator/Health Insurance Representative
Intergen Health
01.2019 - 01.2021
- Consumer Directed Personal Assistance Program) Hire Personal Assistants for patients who need Homecare
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Provided compassionate and patient-focused care to cultivate well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Patient Navigator
Essen Healthcare Medical Group
07.2018 - 01.2019
- Assist patients through the healthcare system
- Ensure all patients are in the correct area of need
- Check up on patients that are signed up to our special programs
- Helped improve institutional policies based on collected, analyzed and reported encounter data.
Sales Associate
General Nutrition Company
03.2015 - 06.2018
- Helped customers navigate store, complete sales, and process returns
- Boosted sales consistently, building attractive displays and effectively merchandising products
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Science - Criminal Justice
Monroe College
The Bronx, NY06.2017
Skills
- 2 Year(s) Remote Work Experience
- Front Desk Operations
- Worksite Safety
- Equipment and Vehicle Storage
- Regulatory Compliance
- Adaptable and Flexible
- Team Leadership
- CPR Certified
Additional Information
- Drivers License.
Languages
Spanish
Native or Bilingual
Timeline
Luxury Building Maintenance/Concierge Staff Member
15 Central Park West
01.2021 - Current
Home Care Coordinator/Health Insurance Representative
Intergen Health
01.2019 - 01.2021
Patient Navigator
Essen Healthcare Medical Group
07.2018 - 01.2019
Sales Associate
General Nutrition Company
03.2015 - 06.2018
Associate of Science - Criminal Justice
Monroe College
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