Summary
Overview
Work History
Education
Skills
Timeline
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Rosa Cooper

Atlanta

Summary

Dedicated and competitive professional with a strong work ethic and quick learning abilities. High school diploma obtained in 2009 from CVCA in Chicago, followed by college courses focused on enhancing interpersonal skills. Extensive experience in various roles that fostered mental and physical resilience, contributing to a resourceful approach in the workplace. Committed to bringing knowledge, dedication, and positive energy to any team.

Overview

22
22
years of professional experience

Work History

Grocery Shopper

Instacart
01.2022 - Current
  • Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
  • Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
  • Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
  • Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.

Assistant Manager

Certified Medical Transportation
01.2014 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Answered the phones and scheduled pick ups and drop off appointments.

Stocker/ Cashier

Five Below
09.2024 - 12.2025
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Enhanced shopping experience, provided product information and location assistance.

Grocery Stocker

Publix Grocery Store
12.2024 - 02.2025
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
  • Answered customer questions and provided detailed product information.
  • Conducted daily inspections of assigned aisles to identify low-inventory items, initiating prompt restocking actions as necessary.
  • Optimized the use of storage space by consolidating overstock items, creating a more organized backroom area.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves to match planogram images and instructions.
  • Stocked designated items on shelves, end caps and displays.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.

Lead Teacher

DayCare Works
04.2024 - 10.2024
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
  • Conducted ongoing assessments to monitor student progress and inform instructional adjustments.
  • Created and developed lesson plans to meet students' academic needs.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.

Medical Receptionist

Transportation Company
03.2013 - 02.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.

Security Guard

Skylar Innova
09.2020 - 02.2023
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Examined doors, windows and gates to verify security.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Crew Member

Amazon Warehouse
11.2021 - 01.2023
  • Prepared packages for shipment using appropriate packaging materials and methods to minimize damage during transit.
  • Increased order accuracy with diligent picking, packing, and shipping procedures for customer satisfaction.
  • Conducted regular inventory audits, ensuring accurate stock levels and preventing product loss.
  • Sustained clean workspaces by routinely organizing shelves, removing debris, sweeping floors, ensuring compliance with safety regulations.
  • Collaborated with team members to achieve daily goals while maintaining high-quality standards in a fast-paced environment.
  • Contributed to team success by cross-training in multiple warehouse functions, increasing overall productivity.
  • Managed time effectively completing assigned tasks within scheduled shifts while maintaining attention to detail and quality standards.
  • Loaded and unloaded delivery trucks in a timely manner, ensuring proper storage and distribution of products within the warehouse.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Security Officer

Champion National Security
04.2013 - 07.2017
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Checked in , tagged the trucks coming in and out
  • Wrote reports every hour about what was going on on the premises.

Dispatcher

Zig Zags Transportation
01.2010 - 12.2016
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.

Cashier/Customer Service Representative

Filene's Basement
07.2008 - 04.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Caregiver for Children

Little Ones Day Care
01.2004 - 06.2007
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Meticulously sanitized toys and play equipment.
  • Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Distributed food, napkins, and beverages in preparation for snack time.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
  • Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
  • Maintained child-friendly environment with access to outdoor activities.
  • Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.
  • Supported child development by implementing age-appropriate learning activities tailored to individual needs.
  • Encouraged children to develop healthy social and emotional skills.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.

Education

High School Diploma -

Chicago Vocational Career Academy
2100 E 87th St Chicago , Il 60617
06-2009

Skills

  • Shelf stocking
  • Cleanliness standards
  • Health and safety compliance
  • Stock replenishment
  • Sales
  • Customer service (10 years)
  • call center management (5 years)
  • Customer service
  • Medical receotionist (10 years)
  • Product knowledge
  • Customer relations
  • Dispatching (7 years)
  • Advertising and marketing

Timeline

Grocery Stocker

Publix Grocery Store
12.2024 - 02.2025

Stocker/ Cashier

Five Below
09.2024 - 12.2025

Lead Teacher

DayCare Works
04.2024 - 10.2024

Grocery Shopper

Instacart
01.2022 - Current

Crew Member

Amazon Warehouse
11.2021 - 01.2023

Security Guard

Skylar Innova
09.2020 - 02.2023

Assistant Manager

Certified Medical Transportation
01.2014 - Current

Security Officer

Champion National Security
04.2013 - 07.2017

Medical Receptionist

Transportation Company
03.2013 - 02.2024

Dispatcher

Zig Zags Transportation
01.2010 - 12.2016

Cashier/Customer Service Representative

Filene's Basement
07.2008 - 04.2012

Caregiver for Children

Little Ones Day Care
01.2004 - 06.2007

High School Diploma -

Chicago Vocational Career Academy

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Rosa Cooper