Rosa Cooper
Chicago Heights
Summary
Dedicated and competitive professional with a strong work ethic and quick learning abilities. High school diploma obtained in 2009 from CVCA in Chicago, followed by college courses focused on enhancing interpersonal skills. Extensive experience in various roles that fostered mental and physical resilience, contributing to a resourceful approach in the workplace. Committed to bringing knowledge, dedication, and positive energy to any team.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Certified Medical Transportation
01.2014 - 2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Answered the phones and scheduled pick ups and drop off appointments.
- Coordinated timely dispatch of vehicles to optimize route efficiency and minimize delays.
Dispatcher
Zig Zags Transportation
01.2010 - 12.2016
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
Medical Receptionist
Transportation Company
03.2013 - 02.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Security Guard
Skylar Innova
09.2020 - 02.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Investigated suspicious activities and persons to maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Examined doors, windows and gates to verify security.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Security Officer
Champion National Security
04.2013 - 07.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Checked in , tagged the trucks coming in and out
- Wrote reports every hour about what was going on on the premises.
Education
High School Diploma -
Chicago Vocational Career Academy
2100 E 87th St Chicago, Il 6061706-2009
Skills
- Health and safety compliance
- Customer service (10 years)
- call center management (5 years)
- Customer service
- Medical receptionist (10 years)
- Customer relations
- Dispatching (7 years)
- Appointment scheduling
- Front desk operations
- Telephone etiquette
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- Appointment setting
- HIPAA compliance
- HIPAA guidelines
- Appointment management
- Reminder calls
- Patient relations
- Documentation
- Medical charting
- Data entry
- Decision-making
- Active listening
- Stress tolerance
- Prioritizing calls
Timeline
Security Guard
Skylar Innova
09.2020 - 02.2023
Assistant Manager
Certified Medical Transportation
01.2014 - 2021
Security Officer
Champion National Security
04.2013 - 07.2017
Medical Receptionist
Transportation Company
03.2013 - 02.2024
Dispatcher
Zig Zags Transportation
01.2010 - 12.2016
High School Diploma -
Chicago Vocational Career Academy