Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosa Calderon

Cumming

Summary

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking ethical, and detail-oriented. Authorized to work in the US for any employer

Overview

10
10
years of professional experience

Work History

HR Generalist

Ampco Distribution Services
03.2020 - Current
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Oversaw and managed hiring process and assisted human resources.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Analyzed issues and employed improvement processes.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Recruiter

EmployBridge
03.2017 - 03.2020
  • Anticipate staffing requirements and expectations; develops value-added services to support changing client needs
  • Coordinate recruitment, screening, interviewing, and hiring of individuals for assignment
  • Maintain timekeeping system and ensure payroll/invoicing is accurate
  • Provide productivity, headcount, attendance, and other reports at the client’s request
  • Manage employee relations at the site - including coaching, counseling, performance reviews, removal from assignments, and exit interviews
  • Conduct onsite orientation, safety training
  • Facilitate the initial treatment and reporting of workers’ compensation incidents
  • Participate in scheduled service reviews at client site
  • Act as the liaison between the branch office and the client
  • Deliver superior customer service and develop relationships with supervisors and associates
  • CRM Software
  • Other duties as assigned
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.

Workers Compensation Coordinator

Peachtree Orthopedics
04.2014 - 03.2017
  • Receives all incoming calls, emails, and portal requests to schedule new and returning Workers'
  • Compensation patients
  • Follows up as appropriate to complete or correct required information for Workers' Compensation case policy for all new patients and returning patients
  • Contacts employer and/or insurer to obtain authorization to evaluate and treat patient for workers' compensation injury
  • Inputs all Workers' Compensation patient information and case authorization information into computer system
  • Ensures that all Workers' Compensation case authorization forms and previous medical records are faxed to appropriate Peachtree Orthopedics in a timely manner or added to the charts, so that patient can be seen as scheduled
  • Assists front desk personnel in updating Workers' Compensation information on patients who have not been seen in office for a period of three months or longer
  • Assists patients who arrive for appointments without completed and approved workers' compensation forms
  • Interfaces extensively with employers, workers compensation case supervisor(s), ancillary scheduling companies(i.e., PT and MRI orders), and patients, then follow through on requests for information
  • Scanning received medical documents such as diagnostic reports, PT progress notes, FCE reports, and forwarding to the appropriate clinical teams
  • Assists with special projects pertaining to the Peachtree Orthopedics Workers' Compensation Product line.

Education

High school diploma - undefined

Cedartown High School
Cedartown, GA
2009

Skills

  • Medical office experience
  • Data entry
  • Spanish
  • Customer service
  • Payroll
  • Interviewing
  • Sales (1 year)
  • Supervising experience (1 year)
  • Warehouse supervisor experience (1 year)
  • Employee relations
  • Performance management
  • Recruiting
  • CRM software
  • HR sourcing
  • Bilingual
  • Front desk
  • Medical coding
  • Microsoft Word
  • Medical scheduling
  • Employee orientation
  • Insurance verification
  • Medical records
  • Workers' compensation
  • Microsoft Office
  • Microsoft Outlook
  • Sourcing
  • Medical terminology
  • ATS
  • Spanish - Fluent
  • Managing the candidate sourcing and selection process

Timeline

HR Generalist

Ampco Distribution Services
03.2020 - Current

Recruiter

EmployBridge
03.2017 - 03.2020

Workers Compensation Coordinator

Peachtree Orthopedics
04.2014 - 03.2017

High school diploma - undefined

Cedartown High School

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Rosa Calderon