Rosa Marshall
Ellenwood
Summary
Dynamic leader with proven expertise in team leadership and customer service, honed at Sodexo Food Service. Excelled in optimizing operations and enhancing team performance, achieving significant improvements in customer satisfaction. Skilled in coaching and conflict resolution, I drive operational excellence and foster professional growth, embodying dedication and a goal-oriented approach.
Overview
41
41
years of professional experience
Work History
Supervisor of Operations
Sodexo Food Service
09.2010 - Current
- Coordinated scheduling of resources to optimize labor allocation and minimize downtime.
- Collaborated with customer service team to enhance service delivery and support operations.
- Facilitated training sessions for new employees to enhance onboarding experience and skill development.
- Identified bottlenecks in workflow by analyzing operational procedures.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Produce Team Lead
Winn Dixie Supermarket
02.1984 - 03.2008
- Optimized workflow efficiency by regularly updating standard operating procedures in line with best practices from industry peers.
- Streamlined ordering processes for optimized inventory levels, ensuring a consistent supply of fresh produce.
- Enhanced team performance by providing ongoing training and coaching on produce handling techniques.
- Managed daily operations within the department, including scheduling staff shifts and delegating tasks appropriately based on individual strengths.
- Implemented creative merchandising techniques to showcase seasonal offerings, attracting customer attention and increasing sales opportunities.
- Spearheaded initiatives to improve overall store cleanliness, contributing to a more pleasant shopping environment for customers.
- Led by example by consistently demonstrating high levels of professionalism and dedication to duty, inspiring team members to strive for excellence in their own roles.
Education
High School Diploma -
Shamrock
Dekalb County06-1982
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Goal setting
- Coaching and mentoring
Timeline
Supervisor of Operations
Sodexo Food Service
09.2010 - Current
Produce Team Lead
Winn Dixie Supermarket
02.1984 - 03.2008
High School Diploma -
Shamrock
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