Rosa Martines
Jonesboro
Summary
At JC Cabrera Construction LLC, I excelled as a Customer Service Agent, leveraging my bilingual capabilities and CRM proficiency to enhance client satisfaction and streamline operations. My adept problem-solving and interpersonal skills significantly contributed to maintaining the company's reputation for excellence, embodying a results-driven approach to customer service and support.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
JC Cabrera Construction LLC
03.2022 - Current
- Company Overview: This company is in the construction industry . We pride ourselves on delivering exceptional customer service and building strong relationships with our clients. As a Customer Service Agent, I play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellence.
- Responsibilities:Paperwork, take photos of jobs, upload to our internal database, answer phone calls, and process payments.
- Provide outstanding customer service and support to clients via phone, email, and live chat channels.
- Answer incoming customer inquiries regarding product information, pricing, order status, billing issues, and technical support.
- Assist customers in troubleshooting and resolving problems with patience and empathy, ensuring a positive customer experience.
- Document customer interactions and transactions accurately in the CRM system.
- Follow up on customer inquiries not immediately resolved, ensuring timely resolution and customer satisfaction.
- Collaborate with other departments as needed to resolve customer issues and improve processes.
- Upsell and cross-sell products or services based on customer needs and preferences.
- Handle customer complaints professionally and escalate issues to management when necessary.
- Stay informed about company products, services, promotions, and policies.
- Maintain a high level of professionalism and confidentiality in handling sensitive information.
- Skillset: Proven customer support experience or experience as a Customer Service Representative.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving abilities and a passion for helping others.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in using CRM software and other customer service tools.
- Bilingual skills - proficiency in languages such as Spanish.
- Flexibility to work in shifts, including evenings and weekends
- Benefits expectations: Competitive salary based on experience and skills.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Opportunities for career growth and advancement within the company.
- Positive and inclusive work environment with supportive colleagues
Education
GED -
Perry Learning Center
Jonesboro, GA12.2024
Skills
- Company Overview: This company is in the construction industry We pride ourselves on delivering exceptional customer service and building strong relationships with our clients As a Customer Service Agent, I play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellence
- Responsibilities:Paperwork, take photos of jobs, upload to our internal database, answer phone calls, and process payments
- Provide outstanding customer service and support to clients via phone, email, and live chat channels
- Answer incoming customer inquiries regarding product information, pricing, order status, billing issues, and technical support
- Assist customers in troubleshooting and resolving problems with patience and empathy, ensuring a positive customer experience
- Document customer interactions and transactions accurately in the CRM system
- Follow up on customer inquiries not immediately resolved, ensuring timely resolution and customer satisfaction
- Collaborate with other departments as needed to resolve customer issues and improve processes
- Upsell and cross-sell products or services based on customer needs and preferences
- Handle customer complaints professionally and escalate issues to management when necessary
- Stay informed about company products, services, promotions, and policies
- Maintain a high level of professionalism and confidentiality in handling sensitive information
- Skillset: Proven customer support experience or experience as a Customer Service Representative
- Excellent communication and interpersonal skills, both written and verbal
- Strong problem-solving abilities and a passion for helping others
- Ability to work independently and as part of a team in a fast-paced environment
- Proficiency in using CRM software and other customer service tools
- Bilingual skills - proficiency in languages such as Spanish
- Flexibility to work in shifts, including evenings and weekends
- Benefits expectations: Competitive salary based on experience and skills
- Comprehensive benefits package including health insurance, retirement plans, and paid time off
- Opportunities for career growth and advancement within the company
- Positive and inclusive work environment with supportive colleagues
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Agent
JC Cabrera Construction LLC
03.2022 - Current
GED -
Perry Learning Center
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