Rosa Pollock
Kingsland
Summary
Compassionate Personal Care Assistant with experience in providing assistance in daily living and personal care services in patients' homes per care plan. Familiarity with monitoring patient condition by observing physical and mental conditions, intake and output, exercise. Strengths include strong interpersonal skills to build rapport with patients, families, and staff; ability to maintain confidentiality of sensitive information; adaptability to handle diverse patient needs and crises. Previous work has positively impacted patient lives through consistent provision of empathetic yet efficient care.
Overview
12
12
years of professional experience
Work History
PCA
First Light Home Care
Kingsland
02.2025 - Current
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Notified senior staff of patient emergencies to optimize outcomes.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Planned and served meals and snacks to patients according to prescribed diets.
- Educated families about proper nutrition for their loved ones in order to maintain good health.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Responded promptly to emergency situations according to established protocols.
- Transported clients from one location to another in an efficient manner.
- Provided physical support to assist patients with bathing, dressing and toileting.
Youth Mentor
Morningstar
BrunswiCK
12.2024 - 02.2025
- Established relationships with local organizations providing resources or employment opportunities for young people.
- Held care conferences with residents and families to review resident health and condition.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Kept information confidential except in cases pertaining to abuse, neglect or threats.
- Advised youth on resources available within the community that can assist them.
- Advocated for access to services needed by participants including mental health care and educational assistance.
- Created an environment that was safe and supportive for all participants in mentoring sessions.
- Maintained accurate records and documented client data in company databases.
- Assisted with the development of individualized plans for youth to achieve their goals.
- Demonstrated respect for differences in culture, religion, gender identity, sexual orientation.
- Guided clients through transition to independent living within community.
Lead Teacher
Small Smiles Childcare and Learning Center
Folkston
11.2018 - 01.2025
- Leading the development of your department's curriculum
- Assessing lesson plans and current teaching methods
- Implementing strategies to improve any identified shortcomings
- Contributing to the leadership and management of the school
- Remained calm and patient in student interactions to support individual growth and development.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Created detailed reports summarizing student performance data on standardized tests.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Assisted in resolving conflicts between students, families, and staff members.
- Created various strategies to engage students and deliver enriching educational opportunities.
- Utilized effective classroom management techniques to maintain order in the classroom.
- Used videos, lectures and moderated discussions to engage students during class.
- Assisted in developing evaluation tools such as rubrics or checklists for assessing student work.
Medical Assistant
Family Care Partners
Jacksonville
03.2016 - 11.2018
- Arranging for hospital admissions and laboratory services
- Handling correspondence, billing, and bookkeeping
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Collected samples from patients for laboratory testing purposes.
- Responded to patient callbacks and phone-in prescription refill requests.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Handled general office duties to support administrative staff during peak hours.
- Administered medications under physician's supervision.
- Cleaned and maintained medical equipment following procedures and standards.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted back office patient processes to reduce office wait times.
- Changed dressings on wounds to prevent infection and check for healing.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Insurance Agent
Blue Cross Blue Shield
Jacksonville
09.2017 - 01.2018
- Develop marketing strategies and promote all types of new insurance contracts or suggest additions/changes to existing ones
- Breed productive relationships to create a pool of prospective clients from various sources by networking, cold calling, using referrals etc
- Evaluate business or individual customers' needs and financial status and propose protection plans that meet their criteria
- Work with clients to deliver risk management strategies that fit their risk profiles
- Report the progress of monthly/quarterly initiatives to stakeholders
- Maintain bookkeeping systems, database and records
- Monitor insurance claims to ensure mutual satisfaction
- Achieve customer acquisition and revenue growth objectives
- Constantly update job knowledge and learn about new products and services
- Fulfill all policy requirements
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Strengthened traceability by developing organization systems for keeping records, reports, and agendas.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Developed appropriate quotes based on risk information.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Maintained accurate records of all insurance transactions using computer software systems.
Cashier/Customer Service
Food Lion
Virginia Beach
01.2013 - 01.2014
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Greeted customers and answered any questions they had about the store's products and services.
- Collected payments and provided accurate change.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted and balanced cashier drawers.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Balanced daily transactions on a computerized point-of-sale system.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
Education
Medical Assistant -
Concorde Career College
Jacksonville, FL11-2016
High School Diploma -
Charlton County High School
Folkston, GA05-2013
Skills
- Personal care
- Patient advocacy
- Emergency response
- Nutritional guidance
- Patient documentation
- Medication administration
- Physical support
- Health monitoring
- Behavior management
- Conflict resolution
- Communication skills
- Team collaboration
- Cultural sensitivity
- Conducting intakes
- Medical office administration
- CPR certification
- Physical endurance
- Bedsore prevention
- Dementia care
- Adaptable
- Medical records management
- Patient assistance
- Effective communication
- Feeding assistance expert
- Patient assessments
Timeline
PCA
First Light Home Care
02.2025 - Current
Youth Mentor
Morningstar
12.2024 - 02.2025
Lead Teacher
Small Smiles Childcare and Learning Center
11.2018 - 01.2025
Insurance Agent
Blue Cross Blue Shield
09.2017 - 01.2018
Medical Assistant
Family Care Partners
03.2016 - 11.2018
Cashier/Customer Service
Food Lion
01.2013 - 01.2014
Medical Assistant -
Concorde Career College
High School Diploma -
Charlton County High School