Rosalind Shields Williams
Kathleen
Summary
Professional and enthusiastic restaurant server with 5+ years experience delivery exceptional dining service. Upbeat energy, confidence, and hard work have earned praise from employers and customers, along with my ability to multitask and work well under pressure. Extremely customer focused and dedicated to maintaining restaurant and food industry standards, while enhancing the positive reputation of dining establishments. Possessing methodical approach to tasks, strong attention to detail, and solid work ethic ensures tasks are completed quickly and accurately. Skilled in maintaining cleanliness, organizing dining areas, and supporting wait staff to enhance guest experiences. Knowledgeable in food safety standards and adept at multitasking in fast-paced environments. Eager to contribute as conscientious Server Assistant with relevant skills and knowledge to succeed in this role.
Overview
7
7
years of professional experience
Work History
Server
Churchill On Cherry
Macon
12.2025 - 05.2026
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted customers with cigar selections, cutting the cigar, and lighting it to ensure a pleasant guest experience.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
SERVER ASSISTANT
The Ritz-Carlton
Charlotte, NC
11.2025 - Current
- Maintained a clean and organized work environment throughout shift by collecting used glassware and plates, refilling water for guest, and restocking supplies.
- Ran food and beverages to tables, interacting to make guests feel welcome.
- Provided friendly and attentive customer service to ensure a pleasant dining experience.
- Collaborated with other staff members to ensure a fast and efficient workflow.
- Utilized time management skills to make sure that all tasks were completed before end of shift.
BARTENDER
BonVivant
Warner Robins, GA
01.2025 - 09.2025
- Prepared alcoholic and non alcoholic beverages for bar and restaurant patrons.
- Taking and creating multiple drink orders at once.
- Delivered excellent customer relations, building and maintaining a positive and professional relationship.
- Restocking bar supplies and maintaining a clean, organized bar environment.
BOTTLE SERVICE WAITRESS
Daiquiri and More
Macon, GA
02.2024 - 12.2024
- Actively promoted upcoming events through social media outlets and flyers distributed throughout the city.
- Exhibited strong problem solving abilities when dealing with difficult customers.
- Took beverage orders from serving staff or directly from patrons.
- Developed strong relationships through personalized service, resulting in frequent repeat customers.
BOTTLE SERVICE WAITRESS
Cru Macon
Macon, GA
08.2023 - 11.2023
- Managed table reservations and coordinate with security to ensure guest safety.
- Up sell bottles and premium services, boosting overall sales.
- Delivered drinks and bottle service to large groups in a fast-paced nightclub environment.
- Developed strong relationships through personalized service, resulting in frequent repeat customers.
FLOOR SUPERVISOR
Sal y Mar
Tampa, FL
04.2022 - 02.2023
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration to the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Managed inventory levels to minimize stock discrepancies.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
SERVER
7th and Grove
Tampa, FL
07.2020 - 06.2021
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customers complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
SERVER
Miller's Ale House
Tampa, FL
03.2020 - 07.2020
- Assist guests in order selection by promoting specific menu items and specials.
- Respond to inquiries regarding meal preparation and service.
- Up-sell appetizers, specialty beverages, and desserts to increase guest check averages.
- Coordinate with kitchen staff to ensure timely and accurate order preparation.
- Regularly follow-up with guest tables and promptly fulfill additional requests.
- Collect payments and balance transactions with receipts.
SERVER
BLACK ROCK BAR & GRILL
Brandon, FL
02.2019 - 01.2020
- Experienced in handling multiple tables and prioritizing tasks effectively during busy shifts.
- Strong communication skills that foster teamwork and cooperation with kitchen and bar staff.
- Dedicated to providing excellent customer service and ensuring guest satisfaction at all times.
- Provided exceptional service to all of my sections, including some VIP. Ensuring satisfaction and maintaining high service standards.
Skills
- Attention to detail
- Time Management
- Detail-oriented
- Adaptability and flexibility
- Collaborative
- Adaptable
- Responsible and trustworthy
Timeline
Server
Churchill On Cherry
12.2025 - 05.2026
SERVER ASSISTANT
The Ritz-Carlton
11.2025 - Current
BARTENDER
BonVivant
01.2025 - 09.2025
BOTTLE SERVICE WAITRESS
Daiquiri and More
02.2024 - 12.2024
BOTTLE SERVICE WAITRESS
Cru Macon
08.2023 - 11.2023
FLOOR SUPERVISOR
Sal y Mar
04.2022 - 02.2023
SERVER
7th and Grove
07.2020 - 06.2021
SERVER
Miller's Ale House
03.2020 - 07.2020
SERVER
BLACK ROCK BAR & GRILL
02.2019 - 01.2020