Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosederis Berrios Cotto

Woodstock

Summary

Motivated retail sales professional committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Delivers exceptional customer service and product expertise to drive customer satisfaction. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dependable professional with extensive experience providing exceptional care to families. Skilled in creating a safe, secure and comfortable environment for children of all ages. Proven ability to listen and respond to children's needs in a timely manner and ensure their safety at all times. Reliable individual experienced in providing care to children of all ages. Passionate about nurturing and developing children, providing a safe and stimulating environment and engaging in activities that support the learning and development of children. Possesses excellent communication skills and strong ability to multitask and prioritize tasks.

Overview

8
8
years of professional experience

Work History

Fulfillment Associate

Macys
08.2024 - 01.2025
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
  • Streamlined order processing by implementing efficient picking and packing techniques.

Online Personal Shopper

Walmart
03.2023 - 10.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.

Child Care

Victory Church
05.2017 - 08.2023
  • Traveled with family on vacations and trips to help with childcare
  • Developed and implemented discipline programs to promote desirable child behavior
  • Assisted parents in developing behavioral plans for their kids
  • Transported children to school, social outings, and medical appointments
  • Collaborated with parents to develop and implement discipline programs to promote desirable child behavior
  • Helped developed and monitored family schedule
  • Entertained and engaged with children using games, crafts, and other activities
  • Displayed patience and understanding when dealing with difficult situations involving children
  • Remained alert at all times to ensure the safety of each child under my supervision
  • Built strong relationships with families through open communication and trustworthiness
  • Provided attentive care to young children, including feeding, bathing, dressing, playing games, reading stories
  • Prepared snacks and cooked meals for children using available food items
  • Developed strong communication and organizational skills while managing multiple tasks
  • Planned fun activities such as outdoor playtime or arts and crafts projects that would help promote physical development
  • Acted as a role model for children by providing emotional support and guidance
  • Showed excellent problem-solving abilities in order to resolve issues quickly and efficiently
  • Performed cleaning and housework tasks to keep living space organized and sanitary
  • Developed trusting relationships with parents and adhered to adult instructions regarding child supervision
  • Demonstrated ability to provide a safe and secure environment for children of all ages
  • Maintained cleanliness of the home by doing light housekeeping duties such as laundry, dishes, vacuuming
  • Washed dirty dishes, laundry, and sheets after use

Fragrance Retail Sales Associate

Macy's
09.2022 - 02.2023
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
  • Helped customers by answering questions and locating merchandise
  • Initiated friendly conversation with customers to determine level of assistance required
  • Followed company policies, rules and procedures to promote company goals and maintain safety
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
  • Cash Handling
  • Order Processing
  • Stocking and Receiving
  • Problem-Solving
  • Flexible Schedule
  • Display Setup
  • Teamwork and Collaboration
  • Ability to Lift 40 pounds
  • Creative play ideas
  • Multitasking abilities
  • School-age children experience
  • Dependable and Responsible
  • Educational Activities
  • Creative Thinking

Retail Sales Associate

Forever 21
06.2022 - 09.2022
  • Created and maintained sales environment to support business objectives
  • Resolved customer complaints regarding sales and service
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
  • Helped customers by answering questions and locating merchandise
  • Initiated friendly conversation with customers to determine level of assistance required
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales

Children Ministry

12.2019 - 07.2020
  • Created a safe and welcoming environment for children of all ages to learn about Jesus Christ
  • Implemented strategies for disciplining students when necessary while maintaining a positive atmosphere
  • Encouraged children to participate actively in church services by leading songs, reading scripture passages, or delivering short sermons
  • Communicated regularly with teachers regarding student progress and behavior issues
  • Provided guidance to younger students while helping them complete their assignments
  • Established relationships with families within the church community
  • Developed and implemented creative activities for children to engage in during Sunday school classes
  • Cleaned and set up Sunday School classrooms before student arrivals
  • Followed safety and security protocols to protect children and foster learning

Education

Nail Techician in Cosmetology -

Liceo De Arte-Diseno Y Comercio
Caguas, PR

GED -

North Cobb High School
Kennesaw, GA

Skills

  • Relationship Building
  • Fast Learner
  • Strong Team Player
  • Payment Processing
  • Workstation Cleaning
  • Creativity and Originality
  • Cash Register Operation
  • Appointment Scheduling
  • Manual and Finger Dexterity
  • Trend Tracking
  • Nail Care
  • Excellent Customer Service
  • Locating Merchandise
  • Item Ticketing and Pricing
  • Excellent Written and Verbal Communication
  • Attention to Detail
  • Strong Communication and Interpersonal Skills
  • Friendly and Helpful
  • Positive Customer Engagement
  • Store Opening and Closing
  • Cash Handling
  • Order Processing
  • Stocking and Receiving
  • Problem-Solving
  • Flexible Schedule
  • Display Setup
  • Teamwork and Collaboration
  • Ability to Lift 40 pounds
  • Creative Play Ideas
  • Multitasking Abilities
  • School-age Children Experience
  • Dependable and Responsible
  • Educational Activities
  • Creative Thinking
  • Child care
  • Patient assessment and care
  • Emotional care
  • Childcare assistance

Timeline

Fulfillment Associate

Macys
08.2024 - 01.2025

Online Personal Shopper

Walmart
03.2023 - 10.2023

Fragrance Retail Sales Associate

Macy's
09.2022 - 02.2023

Retail Sales Associate

Forever 21
06.2022 - 09.2022

Children Ministry

12.2019 - 07.2020

Child Care

Victory Church
05.2017 - 08.2023

GED -

North Cobb High School

Nail Techician in Cosmetology -

Liceo De Arte-Diseno Y Comercio
Rosederis Berrios Cotto