Roselena Sellars
Grovetown
Summary
Healthcare professional looking for a career in Patient Registration Coordinator. I am known for precise data management, effective communication, and maintaining patient confidentiality. Collaborative team player focused on achieving seamless workflow and positive patient experiences, adaptable to changing needs.
Overview
17
17
years of professional experience
Work History
Medical Customer Service Representative
Teleperformance/Blue Cross Blue Shield and Well-Care Medicaid of Georgia
08.2008 - 01.2020
- Daily responsibilities include multi-tasking by taking phone calls, researching information, proper documentation, and always provide first call resolution on every call
- Maintain accurate records concerning issues
- Follow through on complaints until resolved or report to management as needed
- Handle calls from termed members, reviewing suspense, handling refunds, processing reinstatements
- Provide service and support with credit and collections, enrollment, billing, health care cost, and benefits
- Provide services support with customer claim status, appeal status, authorizations, and pharmacy inquiries
- Responds to all inquiries in a timely, accurate, and professional manner
- Customer service skills - Active listening, conflict resolution, Decision-making, Effective communication, Knowledge of your product or service, Open-mindedness, Patience, Identifying the problem, deciding on the best solution, time management, Documentation, communicate with previous clients and customers to request payment and arrange payments, record payment in system
- Update client accounts based on payment
- Billing and Collections - Handle outbound and inbound calls for collecting owed debt
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Reinstate past due accounts once payment is received
- High Volume Collections experience
- Knowledge of Billing and Collections procedures
- Strong attention to detail, goal oriented
- Commitment to excellent customer service
- Verbal communication abilities
- Manage multiple responsibilities
- Must be active listeners to understand and accurately record patient issues
- Organizational and clerical skills
- Computer Skills - Excel, MS Word, Facets, Citrix, Fax, Copies, PowerPoint, etc
Amazon Sortation Center
08.2021 - 05.2022
- Sorting, scanning, and stacking packages on pallets, and helping to get customer orders ready for delivery
Medical Reimbursement Coordinator for Anesthesia
Medac/MiraMed
05.2022 - 12.2024
- Responsible for handling all accounts payable to a company by supervising invoicing and communicating directly with clients
- Make sure that all customers are charged appropriately by keeping thorough records of all payments and bills
- Check for any under paid claims or over paid claims, make sure claims were process correctly as well as paid correctly send for Adjustment if needed or Appeal if needed
Central Sterile Processing Technician
Wellstar Medical Center
10.2024 - Current
- Fostered a team-oriented environment by actively participating in staff meetings, sharing knowledge with peers, and providing constructive feedback on departmental performance.
- Ensured compliance with industry regulations through regular audits of sterilization equipment and documentation practices.
- Supported successful surgeries by promptly addressing any issues or concerns related to instrument availability or condition.
- Promoted a culture of continuous improvement by identifying opportunities for process enhancements within the department.
- Increased patient safety by adhering to strict guidelines for decontamination, assembly, and transport of surgical instruments.
- Prevented cross-contamination between sterile processing areas by diligently following proper workflow protocols at all times.
- Reduced the risk of infection in patients by maintaining a clean and organized central sterile processing area.
- Wrapped trays, instrument packs, and sets.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
Education
High School Diploma -
Glenn Hills High School
Augusta, GA01.2000
College Diploma - Medical Assisting
Savannah River College
Augusta, GA01.2007
Associate of Applied Science - Business Healthcare Technology
Augusta Technical College
Augusta, GA08-2025
Skills
- Active listening
- Decision-making
- Effective communication
- Empathy
- Open-mindedness
- Patience
- Time management
- Documentation
- Billing and Collections procedures
- Strong attention to detail
- Goal oriented
- Commitment to excellent customer service
- Manage multiple responsibilities
- Organizational skills
- Clerical skills
- Medical knowledge
- Documenting information
- Excel
- MS Word
- Epic
- Facets
- Citrix
Timeline
Central Sterile Processing Technician
Wellstar Medical Center
10.2024 - Current
Medical Reimbursement Coordinator for Anesthesia
Medac/MiraMed
05.2022 - 12.2024
Amazon Sortation Center
08.2021 - 05.2022
Medical Customer Service Representative
Teleperformance/Blue Cross Blue Shield and Well-Care Medicaid of Georgia
08.2008 - 01.2020
College Diploma - Medical Assisting
Savannah River College
High School Diploma -
Glenn Hills High School
Associate of Applied Science - Business Healthcare Technology
Augusta Technical College
Similar Profiles
Francene Ednalouissa CruzFrancene Ednalouissa Cruz
Customer Service Representative at Teleperformance(Blue Cross/Blue Shield USA)Customer Service Representative at Teleperformance(Blue Cross/Blue Shield USA)
Brittany CamperBrittany Camper
Unit Lead at Blue Cross Blue Shield Blue Care Network Of MIUnit Lead at Blue Cross Blue Shield Blue Care Network Of MI
SERENA T. HORTONSERENA T. HORTON
Customer Service Advocate at Blue Cross Blue Shield Of Michigan & Blue Care NetworkCustomer Service Advocate at Blue Cross Blue Shield Of Michigan & Blue Care Network