Rosemarie Smith
Eden
Summary
Dynamic Customer Service Representative with a proven track record at The Judge Organization, excelling in export bookings and enhancing customer satisfaction. Skilled in effective communication and problem-solving, I leverage my attention to detail and proficiency in Microsoft Excel to streamline processes and deliver exceptional service. Adaptable and organized, I thrive in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
The Judge Organization
01.2022 - Current
- Doing exports bookings in a timely manner to satisfy the customers
- Informed the customers ahead of time if there is problem with their bookings
- Assisting phone calls, emails or chats to the customers
- Delivered helpful and kind service to all the customers
- Maintaining composure in stressful situations to maximize customer satisfaction
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing orders and managing customer accounts efficiently.
- Collaborated with team members to improve service delivery processes.
- Doing the bookings in a timely manner
Education
Bachelor of Science - Commerce Major in Management
Southern Philippine College
Labason, Zamboanga Del Norte, Philippines03-1999
Skills
- Typing
- encoding
- scheduled inbounds and outbound
- Have knowledge on export bookings
- Work easily with microsoft words and excel
- Attentive to details
- Organized and easy to adapt new things
- Flexible hard worker
- Ready to learn and contribute to team success
Timeline
Customer Service Representative
The Judge Organization
01.2022 - Current
Bachelor of Science - Commerce Major in Management
Southern Philippine College