Summary
Overview
Work History
Skills
Timeline
Generic

Rosemary Czysz-Hineline

Flowery Branch,GA

Summary

Dynamic and enterprising professional with articulate communication skills and knack for effective transportation planning. Highly optimistic and ambitious, consistently driving efficiency and excellence in logistics and operations.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience

Work History

Senior Customer Service Representative

FedEx
04.2025 - Current
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
  • Investigated and resolved customer inquiries and complaints quickly.

Transportation Analyst - Dispatcher

Walgreens
09.2016 - 04.2025
  • Ensured compliance with regulatory bodies' guidelines including safety protocols governing the transport industry.
  • Monitored deliveries throughout their transit cycle using GPS tracking technology and provided timely updates regarding any delays or issues encountered during delivery.
  • Used software applications in managing transportation activities such as route planning and vehicle tracking.
  • Analyzed and evaluated transportation operations to identify areas of improvement and cost savings.
  • Prioritized tasks and managed deadlines under strict time constraints.
  • Organized daily deliveries and pick-ups according to geographic area.
  • Recommended improvements to existing and planned logistics processes.
  • Reorganized shipping schedules to consolidate loads and maximized vehicle usage.
  • Answered inquiries regarding schedules.
  • Resolved conflicts between store managers and drivers with diplomacy and tactfulness.
  • Proficiently used computer systems for data entry, tracking, and managing of driver information.
  • Responded quickly to emergency situations involving drivers or vehicles.
  • Assigned loads to drivers based on designated routes and driver location.
  • Prepared, updated and dispensed daily route schedule.
  • Maintained positive relationships with drivers by honest communication.

Clerk

Walgreens
01.2016 - 09.2016
  • Answered phones in a professional manner and addressed inquiries promptly.
  • Performed administrative tasks such as filing, photo copying and faxing.
  • Assisted department personnel in completion of routine tasks to meet deadlines.
  • Monitored incoming emails, responded to routine inquiries, and escalated complex issues to appropriate personnel for resolution.
  • Simplified office procedures to increase efficiency and productivity.
  • Handled calls from drivers, stores, and other route-related inquiries.
  • Coordinated pickup and delivery of freight to clients in a timely manner. Backhauls.
  • Provided excellent customer service by responding promptly to inquiries.
  • Monitored drivers' attendance to support prompt and courteous service.
  • Communicated with customers to develop and maintain professional business relationships.

Customer Service Representative

Lanier Color LLC
10.2006 - 12.2015
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Processed orders, and returns in an accurate and efficient manner.
  • Adhered to company policies and procedures while providing superior service.
  • Maintained an updated knowledge base of current products, services, and pricing.
  • Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
  • Remained open to feedback from supervisor and peers to build and improve skills set.
  • Updated and maintained database with accurate customer information and timely data entry.
  • Processed orders and detailed transaction information to customers.
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries.
  • Navigated multiple computer systems and applications and utilized search tools to find information.
  • Made appropriate account corrections.
  • Determined charges for services requested and arranged for billing.
  • Processed customer adjustments to maintain financial accounts.

Skills

  • Logistics and transportation planning
  • Collaborative decision-making
  • Efficient driver scheduling
  • Workplace safety compliance
  • Effective multitasking
  • Attention to detail
  • Problem-solving abilities
  • Excellent communication
  • Adaptability and flexibility
  • Professionalism
  • Effective task prioritization
  • Relationship building
  • Coordinating urgent deliveries
  • Microsoft office
  • Complaint resolution
  • Documentation review

Timeline

Senior Customer Service Representative

FedEx
04.2025 - Current

Transportation Analyst - Dispatcher

Walgreens
09.2016 - 04.2025

Clerk

Walgreens
01.2016 - 09.2016

Customer Service Representative

Lanier Color LLC
10.2006 - 12.2015

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Rosemary Czysz-Hineline