Roshanda Brown
Pendergrass,GA
Summary
Accomplished Certified Nursing Assistant with a proven track record at Manor Lake, adept in patient care and HIPAA compliance. Demonstrates exceptional teamwork and communication skills, enhancing patient wellbeing and safety. Achieved significant improvements in patient satisfaction through empathetic service and efficient problem resolution. Skilled in maintaining clean and organized environments, ensuring optimal patient comfort.
Overview
10
10
years of professional experience
Work History
Certified Nursing Assistant
Manor Lake
09.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant
The Oaks of Athens
05.2023 - 09.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Warehouse Worker
Amazon
02.2019 - 05.2023
- Loaded, unloaded, and moved material to and from storage and production area Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Front Desk Receptionist
Topnotch Transport Solutions
08.2018 - 02.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Customer Service Representative
Windstream
06.2015 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
CNA Certification - Nursing Administration
Athens Technical College
Athens, GA04.2023
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Bathing assistance
- Compassionate
- Dressing assistance
- Electronic charting
- Safety precautions
- Compassionate caregiver
- Feeding assistance
- Positioning patients
Timeline
Certified Nursing Assistant
Manor Lake
09.2024 - Current
Certified Nursing Assistant
The Oaks of Athens
05.2023 - 09.2024
Warehouse Worker
Amazon
02.2019 - 05.2023
Front Desk Receptionist
Topnotch Transport Solutions
08.2018 - 02.2021
Customer Service Representative
Windstream
06.2015 - 07.2018
CNA Certification - Nursing Administration
Athens Technical College
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