Rosie D. Williams
East Point
Summary
To contribute to a customer-focused organization by leveraging my strengths in attention to detail, team collaboration, and consistently exceeding customer expectations to drive team success.
Overview
28
28
years of professional experience
Work History
Hilton Club Signia Supervisor
Signia by Hilton
12.2023 - 01.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Retail Food and Beverage Admin & Lead Supervisor
Levy / Georgia World Congress Center
08.2017 - 12.2023
- Designed and maintained monthly event calendar and event packages
- Reconciled vendor invoices and set up tastings for potential vendors
- Created holiday designs and décor for employee cafeteria, offices, and events
- Supervised employee cafeteria operations and staff
- Developed and implemented team building/customer service seminars
- Maintained an inviting, clean, and orderly customer service environment
Catering and Event Planner (Subcontracting)
Café Classico Catering / Have a Rosie Day Event
06.2008 - 12.2023
- Develop event concepts tailored to client needs
- Design event décor and catering menus with executive chef
- Serve as client liaison during events and manage event staff
- Facilitate event setup and breakdown
Supervisor
Delta Sky Club – Hartsfield Atlanta Airport
05.2012 - 08.2017
- Supervised multiple club locations and trained new employees
- Managed liquor control and food inventory systems
- Developed and led team building and customer service seminars
- Revamped employee rules and regulations boards
- Ensured consistently high standards of cleanliness and customer service
Catering/Operations Manager
Compass / Eurest Dining Services
11.2009 - 03.2010
- Trained, managed, and scheduled a team of 30+ staffers
- Oversaw operations for 4 in-house venues and 1 off-site property
- Hosted client events for 2,000+ attendees
- Created incentives to boost morale and promote teamwork
Leasing Agent
Winn Residential / Wesley Club Apartments
11.2008 - 11.2009
- Consistently secured $162K+ annually in new rentals
- Produced renewal incentive program with 80%+ retention
- Exceeded rental goals, earning performance bonuses
- Designed marketing materials and organized monthly plans
- Implemented community outreach: etiquette, education, and self-development
Catering & Event Director
Cascade Club
05.2008 - 09.2008
- Developed unique events tailored to club members and aesthetics
- Attracted new business, reestablished relationships, conducted venue tours
- Created catering menus and established customer service guidelines
- Introduction of safety programs, fire code regulations, surveys, and thank you cards
Club Manager
755 Club / Turner Field
08.2006 - 05.2008
- Managed $3.5M+ in annual revenue and 70+ staff members
- Ensured accurate reconciliation of P&L, inventory, and labor costs
- Maintained 90+ health inspection rating and 90% customer service ratings
- Authored and implemented training materials, service standards, and safety protocols
- Increased club membership by over 3% through enhanced service and exclusive events
Manager (Seasonal)
Chop House / Turner Field
06.1997 - 08.2006
- Promoted to manager in 2003: floor supervisor, new employee trainer, and hostess
- Scheduled 60+ staff across 72 games per season and special events
- Managed $2M+ in annual revenue, meeting and exceeding budget goals
- Authored and implemented staff training, rules, and customer service programs
- Recognized for best execution of ARAMARK FOCUS program and employee incentives
Education
Bachelor of Arts - Public Relations
Clark Atlanta University
Atlanta, GASkills
- ServSafe Certified (12/22 – 12/27)
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Internet savvy
- Creative design and event décor
- Training Skills
- Eye for detail and making buffet tables look beautiful
Accomplishments
ARAMARK All-Star Award, Manager of the Year, Public Service Appreciation Awards, 5 Star Review, Awarded certificates for 5 start ratings
Timeline
Hilton Club Signia Supervisor
Signia by Hilton
12.2023 - 01.2025
Retail Food and Beverage Admin & Lead Supervisor
Levy / Georgia World Congress Center
08.2017 - 12.2023
Supervisor
Delta Sky Club – Hartsfield Atlanta Airport
05.2012 - 08.2017
Catering/Operations Manager
Compass / Eurest Dining Services
11.2009 - 03.2010
Leasing Agent
Winn Residential / Wesley Club Apartments
11.2008 - 11.2009
Catering and Event Planner (Subcontracting)
Café Classico Catering / Have a Rosie Day Event
06.2008 - 12.2023
Catering & Event Director
Cascade Club
05.2008 - 09.2008
Club Manager
755 Club / Turner Field
08.2006 - 05.2008
Manager (Seasonal)
Chop House / Turner Field
06.1997 - 08.2006
Bachelor of Arts - Public Relations
Clark Atlanta University
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