Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rosie Haney

Bowdon

Summary

Dynamic professional with extensive experience in dispatch operations at Merrell & Associates, excelling in route planning and customer service. Proven ability to enhance operational efficiency through effective communication and meticulous data entry. Adept at utilizing QuickBooks for invoice processing, ensuring compliance while fostering a collaborative team environment.

Overview

27
27
years of professional experience

Work History

Dispatcher

Merrell & Associates
Carrollton
05.2024 - Current
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Maintained front desk to provide positive first impression.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Assigned drivers to appropriate routes based on customer needs.
  • Received or prepared work orders.
  • Prepared daily work and run schedules.
  • Prepared invoices for payment processing using QuickBooks accounting software.
  • Processed invoices on a daily basis utilizing QuickBooks software program.
  • Performed data entry into accounting software programs such as QuickBooks.

Process Server

Allied Mortgage
Carrollton
07.2022 - 05.2024
  • Performed skip tracing services to identify current address information for defendants in hard-to-serve cases.
  • Recorded time and place of delivery of each court order.
  • Provided superior customer service and remained professional in escalation cases.
  • Researched background information on defendants prior to attempting service.
  • Transported legal documents in a secure manner while adhering to state regulations governing the transport of confidential materials.
  • Created correspondence for clients in tracking documents.
  • Provided proof of service and affidavits.
  • Verified addresses prior to attempting service at locations where individuals may be difficult to locate.
  • Maintained proper records relating to service of process.
  • Ensured compliance with applicable laws relating to process serving.

Office Manager

Material In Motion
Fairburn
06.2020 - 07.2022
  • Prepare daily production information: Observed dress code and PPE per regulations and relayed the information to leadership
  • Tracked attendance points. verifying time clock for any missing punches from previous days, located employees with missing punches to complete missing punch sheet and remind employees importance of procedures and process
  • Ensure daily that safety procedures and policies are being followed and upheld
  • Attended leadership meetings weekly to review products and procedures
  • Scaling staff according to production needs
  • Provide coaching and counseling to employees to assist in their career paths
  • Verify that all procedures are completed prior to the beginning of shift changes.
  • Inspected all work stations before leaving for the day to ensure all tools and equipment are in proper place and cleaned before next shift arrives

Human Resources Manager

Impact
Griffin
09.2016 - 06.2022
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Aligned HR policies with federal and local regulations.
  • Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
  • Ensured compliance with federal, state and local employment laws.
  • Recruited new employees and built relationships, driving visibility.
  • Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Assisted in employee recruitment, hiring and interview processes.
  • Scheduled meetings with employees to address concerns and grievances.
  • Assessed employee injury reports and determined eligibility for workers' compensation benefits.
  • Prepared invoices for payment processing using QuickBooks accounting software.
  • Performed basic bookkeeping duties such as entering data into accounting software programs such as QuickBooks or Sage 50.
  • Processed invoices on a daily basis utilizing QuickBooks software program.

Accountant

CBI Construction Services
Jenkinsville
09.2010 - 06.2016
  • Performed audits of operational and financial areas to check compliance.
  • Updated and managed accounts payable databases, employing access controls to protect data.
  • Reviewed invoices for accuracy and completeness prior to payment processing.
  • Supported efficient accounting operations with high-quality administrative support.
  • Diminished financial discrepancies and accurately reconciled accounts using detailed data analysis results.
  • Posted financial data in Excel spreadsheets and managed inventory.
  • Managed accounts payable and receivable, improving cash flow management.
  • Prepared monthly closing entries for multiple companies' books of records.
  • Wrote reports, authored papers and organized supporting documentation.
  • Maintained accurate accounts for cash, fixed assets and other transactions.
  • Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
  • Maintained confidential files containing personnel information such as salaries, benefits enrollments.
  • Prepared journal entries to record changes in payroll related accounts on a monthly basis.
  • Maintained employee records and updated information in the payroll system.
  • Enforced compliance with federal, state and local payroll, wage and hour laws and best practices.
  • Resolved complex payroll issues including garnishments, retroactive payments.
  • Analyzed balance sheets for mistakes and inaccuracies.
  • Performed year-end activities such as W2s and 1099s processing.
  • Reviewed payroll processing systems to verify accuracy of salaries, benefits, garnishments, taxes and other deductions.
  • Processed payroll for over 3000 employees on a bi-weekly basis

Owner

R & J Rebar Inc.
Bowdon
09.1998 - 07.2010
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Conducted performance reviews for employees on a regular basis.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Ensured compliance with local, state, and federal regulations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed strategic plans to increase profitability and efficiency.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Delegated work to staff, setting priorities and goals.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Managed daily operations of business, including hiring and training staff.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
  • Utilized various software and tools to streamline processes and optimize performance.

Education

Associate of Arts - Communications And Network Specialist

West GA Technical College
Carrollton, GA
12-2013

Skills

  • Dispatch operations
  • Route planning
  • Data entry
  • Invoice processing
  • Customer service
  • Communication skills
  • Time management
  • Address verification
  • Team collaboration
  • Record keeping
  • Software proficiency
  • Attention to detail
  • Initiative-taking
  • Database management
  • Message and work order transfer
  • Dispatching field personnel
  • Customer request management
  • Service requests
  • Payroll administration
  • Regulatory compliance
  • Performance management
  • Compliance
  • Labor law compliance
  • Hiring and onboarding
  • Compensation and benefits
  • Document management
  • Proof of service
  • Conflict resolution
  • Software utilization
  • Effective communication
  • Excellent communication
  • Information management
  • Office management
  • Effective multitasking
  • Written communication
  • Legal document processing
  • Confidentiality
  • QuickBooks pro

References

References available upon request.

Timeline

Dispatcher

Merrell & Associates
05.2024 - Current

Process Server

Allied Mortgage
07.2022 - 05.2024

Office Manager

Material In Motion
06.2020 - 07.2022

Human Resources Manager

Impact
09.2016 - 06.2022

Accountant

CBI Construction Services
09.2010 - 06.2016

Owner

R & J Rebar Inc.
09.1998 - 07.2010

Associate of Arts - Communications And Network Specialist

West GA Technical College

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Rosie Haney