ROSLYN RUCKER
Lithonia
Summary
Dedicated Concierge with a strong background in hospitality services, specializing in transportation arrangements and resident inquiries. Effectively manages requests with attention to detail, fostering positive relationships with residents and enhancing satisfaction. Committed to delivering exceptional customer service and support.
Overview
6
6
years of professional experience
Work History
Concierge
Bozzuto
Atlanta
02.2024 - Current
- Provided exceptional customer service to residents and guests.
- Cultivated robust relationships with residents to elevate community engagement and satisfaction.
- Addressed customer inquiries promptly through telephone, email, or in-person interactions, fostering a welcoming environment.
- Managed incoming calls and messages, ensuring timely routing to appropriate staff or residents.
- Managed mail and package deliveries to ensure secure and timely distribution.
- Oversaw property security systems and proactively resolved safety concerns, enhancing resident safety.
- Ensured accurate tracking of tasks for improved organization.
Leasing Consultant
Avalon Park Apartments
10.2021 - 10.2022
- Led property tours showcasing amenities and features to prospective residents at Avalon Park Apartments.
- Administered lease agreements while ensuring adherence to company policies.
- Processed rental applications and tenant background checks, streamlining tenant onboarding.
- Managed maintenance requests and coordinated communication with service teams to enhance resident satisfaction.
Customer Service Agent (Contract)
Community Loans
11.2020 - 03.2021
- Provided customer support for loan applications and account inquiries, enhancing clarity and resolution times.
- Resolved customer complaints through effective communication and targeted problem-solving strategies.
- Shared detailed insights on loan products and services to improve customer understanding and satisfaction.
- Oversaw comprehensive records of customer interactions and transactions for analytical purposes
Education
Associate of Arts - Fashion Merchandising
Fashion Institute of Atlanta
Atlanta, GA09-1987
Skills
- Customer service
- Relationship management
- Account management
- Real page proficiency
- Administrative support
- Microsoft Office proficiency
- Organizational skills
- Collaborative planning
- Leadership
- Critical thinking
- Time management
- Interpersonal communication
Timeline
Concierge
Bozzuto
02.2024 - Current
Leasing Consultant
Avalon Park Apartments
10.2021 - 10.2022
Customer Service Agent (Contract)
Community Loans
11.2020 - 03.2021
Associate of Arts - Fashion Merchandising
Fashion Institute of Atlanta