Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosmeri larios

Norcross

Summary

To obtain an entry-level office position that will allow me to use my organization, interpersonal skills, and translation experience.

Professional with extensive experience in customer relations and support. Adept at managing client needs, ensuring satisfaction, and resolving issues. Strong focus on team collaboration and delivering results. Skilled in communication, problem-solving, and adaptability in dynamic environments.

Overview

8
8
years of professional experience

Work History

Associate Customer Executive

Prosys
08.2022 - Current
  • Collaborates with Inside Sales management and team members as well as other cross functional teams on and as needed basis regarding customer projects and orders
  • Provides regular data and timeline updates to Inside Sales Management
  • Deliver exceptional customer service by resolving service issues and managing escalations for both new and existing accounts.
  • Follows defined processes and procedures to assist in the coordination and execution of open requests, open quotes, open purchase orders, and escalated orders
  • Developing and overseeing project plans as well as day-to-day activities
  • Enhanced brand loyalty by providing exceptional customer service through active listening and problemsolving.
  • Investigated and resolved customer inquiries and complaints quickly.

Warehouse Associate- Logistics Technician

Computacenter
03.2021 - 08.2022
  • Manage the systems involved in the processing of orders and delivery requests.
  • Trained team members in proper inventory methods.
  • Assist customers with various needs; work closely with managers to ensure company standards in all areas.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Conducted regular audits of warehouse practices, identifying areas for improvement and implementing corrective actions as needed.
  • Performed inventory control, such as counting, and stocking merchandise.

Warehouse Associate- Picking

ProSys
02.2017 - 03.2021
  • Coordinating projects
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Storing products, using and handling equipment, updating records
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Completed regular cycle counts to maintain accurate inventory records.
  • Helped train new employees in safe practices and warehouse procedures.

Education

High School -

Meadowcreek High School
01.2010

Skills

  • Excel
  • Microsoft office
  • Great customer Service
  • Teamwork
  • Customer support
  • Fluent Spanish Speaker who can provide both written and verbal translation

Languages

Spanish

Timeline

Associate Customer Executive

Prosys
08.2022 - Current

Warehouse Associate- Logistics Technician

Computacenter
03.2021 - 08.2022

Warehouse Associate- Picking

ProSys
02.2017 - 03.2021

High School -

Meadowcreek High School

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