Rossie Bozeman
Carnesville
Summary
Experienced healthcare professional and Blood Bank Phlebotomist Team Lead with a proven track record of leading high-volume, fast-paced service operations and supervising frontline staff. Skilled in team leadership, workflow coordination, customer service, and strict adherence to safety and compliance standards. Known for maintaining efficiency under pressure, assist in training new employees, and delivering consistent, high-quality service. Seeking to transition into restaurant management to apply leadership, operational coordination, and customer-focused service skills in a hospitality environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Phlebotomist Team Lead
OneBlood
Ocala, FL, Greenville, SC
07.2023 - Current
- Implemented process improvements that enhanced donation flow and reduced wait times for donors.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Safely drove a 40 foot blood donation mobile to different locations each day.
- Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
- Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
- Assisted in training and onboarding new phlebotomists.
- Monitored supply levels and placed orders for laboratory supplies.
- Supervised daily operations of blood collection processes, ensuring compliance with safety regulations.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
North Marion High School
Citra, FL05-2023
Skills
- Patient support
- Data entry
- Quality control
- Staff management
- Regulatory compliance
- Process improvement initiatives
- Sanitation and sterilization
- Communication
- Time management
- Multitasking Abilities
- Teamwork and collaboration
- Team leader
Certification
- HSI Adult CPR/ AED certified
- DOT Driver Certification.
Timeline
Phlebotomist Team Lead
OneBlood
07.2023 - Current
High School Diploma -
North Marion High School