Rowmartiz Redding
ATLANTA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Hibbett Sports Store
ATLANTA
01.2025 - Current
- Managed customer inquiries and resolved issues promptly.
- Trained staff on customer service best practices and store policies.
- Oversaw daily operations to ensure smooth store functionality.
Cutting Machine Operator
Yard Work
ATLANTA
02.2023 - Current
- Operated cutting machines to efficiently process various materials.
- Maintained equipment to ensure optimal performance and safety standards.
- Collaborated with team members to streamline production workflows.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Education
Washington Highschool
ATLANTA, GASkills
- Customer service
- Staff training
- Operations management
- Issue resolution
- Workflow efficiency
- Quality assurance
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Customer relationship management
- Decision making
- Conflict resolution
- Adaptability
- Product knowledge
- Product and service solutions
- Talent development
Timeline
Customer Service Manager
Hibbett Sports Store
01.2025 - Current
Cutting Machine Operator
Yard Work
02.2023 - Current
Washington Highschool