Roxana Withers
Sandy Springs
Summary
Diligent Sales associate/cashier with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.
Overview
21
21
years of professional experience
Work History
Teacher
Dekalb County Schools
08.2015 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
Customer Service Representative
Allergy and Asthma Consultants Atlanta Location
01.2004 - 01.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Education
Master of Arts - Reading And ESOL
Georgia State University
Atlanta, GA05-2014
Skills
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Scheduling
- Product knowledge
- Paperwork processing
- Appointment scheduling
Timeline
Teacher
Dekalb County Schools
08.2015 - Current
Customer Service Representative
Allergy and Asthma Consultants Atlanta Location
01.2004 - 01.2008
Master of Arts - Reading And ESOL
Georgia State University
Similar Profiles
Marnette PriceMarnette Price
Pre Kindergarten Paraprofessional at Dekalb County SchoolsPre Kindergarten Paraprofessional at Dekalb County Schools
Hayley SimmonsHayley Simmons
Interrelated Special Education Teacher at Dekalb County SchoolsInterrelated Special Education Teacher at Dekalb County Schools
SHELIA WHITEHEADSHELIA WHITEHEAD
Elementary School Teacher at Dekalb County SchoolsElementary School Teacher at Dekalb County Schools