Roy H Hayden Jr
Louisville
Summary
Dynamic Senior Field Service Technician with a proven track record at Concentric Security, excelling in troubleshooting complex systems and enhancing customer satisfaction. Skilled in blueprint interpretation and technical training, I foster team collaboration and ensure compliance with safety standards, driving operational efficiency and delivering exceptional service quality.
Overview
36
36
years of professional experience
Work History
Senior Field Service Technician
Concentric Security
louisville
07.2021 - Current
- Diagnosed technical issues and implemented effective troubleshooting strategies for complex systems.
- Diagnosed technical issues and implemented effective troubleshooting strategies.
- Executed on-site repairs and maintenance for equipment and machinery, enhancing operational reliability.
- Performed on-site repairs and maintenance for hydraulic and electrical equipment.
- Diagnosed hydraulic problems on-site to ensure optimal equipment functionality.
- Coordinated mechanical and electrical operations at federal locations and CarMax stores to ensure compliance and efficiency.
- Utilized technician help line to help Junior technicians on PLC issues in mechanical systems.
- Provided training and support to junior technicians on service procedures.
- Interpreted blueprints and AutoCAD drawings to guide vehicle stop barrier repairs.
Senior Field Service Technician
Mapco field service
Nashville
01.2018 - 12.2021
- Diagnosed and resolved mechanical and electrical PLC issues on gasoline and diesel dispensers.
- Executed on-site repairs and maintenance for diverse machinery, ensuring optimal operational functionality.
- Diagnosed technical issues and implemented effective troubleshooting strategies.
- Implemented effective troubleshooting strategies to address technical issues efficiently.
- Interpreted blueprints and AutoCAD drawings to facilitate precise repairs on Mapco carwash systems.
- Performed on-site repairs and maintenance for various equipment and machinery.
- Trained junior technicians on service procedures, enhancing team knowledge and service quality.
- Provided training and support to junior technicians on service procedures.
Electromechanical service tech
Mark VII Equipment
remote
01.2015 - 01.2018
- Performed on-site repairs and maintenance for various equipment and machinery.
- Diagnosed technical issues in security hardware and software systems, implementing effective solutions to restore functionality.
- Conducted routine maintenance on alarm and surveillance equipment to ensure optimal functionality.
- Coordinated service schedules and field visits to optimize operational efficiency and minimize downtime.
- Revised blueprints and AutoCAD drawings for car wash repairs with precision.
- Provided training and support to junior technicians on service procedures, improving overall performance.
- Maintained accurate records of service activities and equipment history for reporting purposes.
- Cultivated positive relationships with customers, enhancing satisfaction and building long-term trust.
Petroleum Service Technician
Petroleum Equipment
Nashville
01.2013 - 01.2015
- Installed gas dispensers and tanks for leading petroleum companies, ensuring operational reliability.
- Executed installation of fuel systems and components while adhering to safety standards, ensuring compliance and operational integrity.
- Complied with safety standards during installation of fuel systems and components.
- Performed routine maintenance on dispensing systems to ensure optimal functionality and extend equipment lifespan.
- Collaborated with service technicians to diagnose and resolve mechanical issues, contributing to system reliability.
- Used advanced diagnostic tools to pinpoint equipment malfunctions accurately.
Inspector
Intertek
Remote
01.2011 - 01.2013
- Inspected finished goods prior to shipment to guarantee they meet company standards.
- Inspected oil tanks, certified product quality and API amounts, and filed reports in a timely manner.
- Conducted thorough inspections of products for compliance with industry standards.
- Collaborated with terminals to manage time and ensure compliance with safety regulations while troubleshooting mechanical and electrical problems.
- Utilized specialized tools and equipment for precise evaluation of materials.
- Communicated inspection results effectively to management and stakeholders.
- Trained junior inspectors on procedures and best practices in quality control.
- Developed inspection protocols to enhance efficiency in operational workflows.
- Identified potential risks and recommended improvements to safety practices.
Oil purification tech
COT-PURITECH
Westbrook
01.2006 - 01.2011
- Sold, inspected, installed, cleaned, and repaired oil tanks and sumps, ensuring compliance with industry standards and enhancing operational reliability.
- Performed mobile reclamation and oil flushes on turbines and other systems.
- Diagnosed mechanical and electrical issues using industry-standard troubleshooting techniques.
- Conducted preventive maintenance according to established schedules for optimal performance.
- Adhered to strict safety standards during all operations and repairs.
- Certified product quantities using API gauging techniques in compliance with industry standards.
- Maintained accurate records of repairs and inventory, collaborating with team members to streamline workflows and support operational efficiency.
- Operated tractor-trailer and Class A vehicles for transportation needs.
Owner
Haysarge Oil
South Easton
01.2002 - 01.2006
- Directed daily operations of fuel distribution and retail services to optimize service delivery.
- Developed strategic partnerships with suppliers and vendors for fuel procurement.
- Implemented efficient inventory management systems for petroleum products.
- Executed marketing initiatives to enhance community engagement with fuel services.
- Maintained relationships with existing clients by providing superior customer service.
- Trained and mentored staff on customer service and operational procedures.
- Ensured compliance with safety regulations and environmental standards to mitigate risks.
- Oversee all operations and Troubleshoot Mechanical and electrical problems; EPA license 591954073020 universal; Adhere to strict safety standards, Repair/service equipment.
- Analyzed market trends to adjust pricing and service offerings effectively.
Laborer
Drew Plumbing and Heating
South Easton
01.1990 - 01.2002
- Assisted plumbers with installation and repair of plumbing systems, ensuring adherence to safety standards.
- Loaded and unloaded materials for plumbing projects, optimizing project readiness.
- Executed general warehouse duties, enhancing operational efficiency.
- Maintained systems through regular maintenance checks and repairs.
- Upheld cleanliness and organization at job sites, ensuring a safe working environment.
- Sold tanks and troubleshot mechanical and electrical issues for heating systems delivery.
- Communicated effectively with team members to enhance collaboration during projects.
- Proposed innovative ideas, improving team performance and streamlining workflow.
Education
Bachelor of Science - Mechanical Engineering
South Easter Institue
South Easton, MA06.2001
Skills
- Field service coordination
- Troubleshooting strategies
- Troubleshooting and repair
- Electrical diagnostics
- Electrical systems
- Hydraulic system repairs
- Installation and maintenance
- Preventive maintenance
- Equipment maintenance
- Quality control inspections
- Quality assurance testing
- Schematic interpretation
- Blueprint interpretation
- System installation
- Hardware installation
- Component testing
- Technical training
- Technical data analysis
- Compliance standards
- Safety compliance
- Team supervision
- Time management
- Workflow management
- Work order management
- Inventory management
- Record keeping
- Customer service
- Customer service
- Customer training
- Interdepartmental collaboration
- Team collaboration
- Problem solving
- Complex Problem-solving
- Advanced troubleshooting
- Safety compliance
- Mechanical aptitude
- Mechanical background
- Reading wiring diagrams
- Equipment Repair
- Power tools
- Tool management
- Hardware support
- Proficient in [software]
- Service quality
- Field service coordination
- Technical writing
- Equipment documentation
- Route planning
- Safety compliance
- Technical writing
- Schematic interpretation
- Service quality
Timeline
Senior Field Service Technician
Concentric Security
07.2021 - Current
Senior Field Service Technician
Mapco field service
01.2018 - 12.2021
Electromechanical service tech
Mark VII Equipment
01.2015 - 01.2018
Petroleum Service Technician
Petroleum Equipment
01.2013 - 01.2015
Inspector
Intertek
01.2011 - 01.2013
Oil purification tech
COT-PURITECH
01.2006 - 01.2011
Owner
Haysarge Oil
01.2002 - 01.2006
Laborer
Drew Plumbing and Heating
01.1990 - 01.2002
Bachelor of Science - Mechanical Engineering
South Easter Institue