Rubi A Angel Velueta
Kathleen
Summary
Versatile and dynamic, with a proven track record at La Tabasqueña, I excel in multitasking and guest relations, enhancing dining experiences through exceptional service and a professional demeanor. Skilled in cash handling and customer engagement, I significantly increased sales and fostered repeat business, demonstrating a strong work ethic and relationship management.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server
Restaurant Margarita
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server, Cashier and Manager
La Tabasqueña
02.2020 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Contributed to inventory management by monitoring stock levels.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Improved dining experience by providing prompt, attentive service to guests.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Diploma - Cosmetology, Asistent Medical
Central Georgia Technical College
Macon, GAHouston County High School
Warner Robins, GA05.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Guest relations management
- Relationship management
- Food safety
- Table resetting
- Calm demeanor
- Take-out service
Languages
Spanish
Native or Bilingual
Timeline
Server
Restaurant Margarita
02.2024 - Current
Server, Cashier and Manager
La Tabasqueña
02.2020 - 05.2023
Diploma - Cosmetology, Asistent Medical
Central Georgia Technical College
Houston County High School
Similar Profiles
Alicia BentonAlicia Benton
Manager at Little Tijuana Restaurant, Margarita Bar & LoungeManager at Little Tijuana Restaurant, Margarita Bar & Lounge
Nicole BertelsenNicole Bertelsen
Customer Relations Representative I at Santa Margarita Water DistrictCustomer Relations Representative I at Santa Margarita Water District
ERNESTO OLIVARESERNESTO OLIVARES
Restaurant Waiter at Margarita Ville CancunRestaurant Waiter at Margarita Ville Cancun