Ruby Hayes
2103 W Waddell Ave, Albany
Overview
43
43
years of professional experience
Work History
311 Customer Service Representative
City of Albany
Albany
03.2013 - 02.2021
- Assisted customers with inquiries and provided accurate information.
- Handled customer complaints and resolved issues effectively.
- Entered service requests and maintained detailed records.
- Educated customers about city services and resources available to them.
- Managed incoming calls and directed them to appropriate departments.
- Trained new employees on customer service protocols and procedures.
- Utilized city software systems for inputting and tracking customer interactions efficiently.
- Answered customer inquiries and provided accurate information regarding services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Welcome Center Representative
Albany Chamber of Commerce
Albany
03.2010 - 03.2013
- Greeted visitors and provided information about Albany.
- Assisted visitors with inquiries and directed them to appropriate resources.
- Maintained organized, stocked, and clean areas for visitors.
- Shared information about places to stay and places to visit.
- Prepared souvenir bags for visitors and group events.
- Sold items from souvenir shop and rented bicycles.
Material Utilization/Construction Auditor
Procter & Gamble Co
Albany
04.1978 - 03.2007
- Managed material reconciliations and ensured accuracy in financial records.
- Prepared monthly financial statements and presented findings to management.
- Assisted in budget preparation and monitored material usage throughout the year.
- Audited contractor's expenditures and balanced with purchases received.
- Reviewed invoices for accuracy before payment.
- Supported audits by gathering necessary documentation and responding to queries.
- Posted financial data in Excel spreadsheets and managed inventory.
Timeline
311 Customer Service Representative
City of Albany
03.2013 - 02.2021
Welcome Center Representative
Albany Chamber of Commerce
03.2010 - 03.2013
Material Utilization/Construction Auditor
Procter & Gamble Co
04.1978 - 03.2007