Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
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Ruby Ramirez

Lawrenceville

Summary

Dynamic and detail-oriented professional with experience at Northside Hospital Gwinnett, excelling in patient registration and billing resolution. Proficient in MS Office and fluent in both English and Spanish, I effectively manage multiple tasks while delivering exceptional customer service and fostering strong relationships with clients and healthcare staff.

Overview

6
6
years of professional experience

Work History

Patient Access Representative/Front Desk Receptionist

Northside Hospital Gwinnett
Lawrenceville
11.2021 - Current
  • Registered patients by obtaining necessary and accurate financial and demographic information.
  • Resolved patient billing issues and collected payments.
  • Provided excellent customer service to patients and healthcare professionals while managing patient scheduling and registration.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.

Legal Assistant

Taylor Lee and Associates LLC
Norcross
08.2019 - 10.2021
  • Answered phones and provided customer service to clients regarding their inquiries or concerns.
  • Maintained confidential client files and other sensitive information with discretion and professionalism.
  • Provided administrative support to attorneys in a fast-paced legal environment, including filing and organizing documents, drafting correspondence, scheduling appointments, and managing calendars.
  • Developed and maintained positive relationships with clients and legal staff.

Education

High School Diploma -

Peachtree Ridge High School
Suwanee, GA
05-2018

Skills

  • MS Office proficient
  • Adobe Software
  • Multitasking
  • Phone and email etiquette
  • Fluent bilingualism
  • Insurance verification
  • Patient registration
  • Time management
  • Team collaboration
  • Attention to detail

Volunteer Experience

  • Volunteer, Paint Gwinnett Pink, Buford, GA, 10/01/24, 10/31/24, Organized and assisted with events, activities and programs to drive outreach initiatives., Provided stewardship to donors through personalized communications and updates on impact., Recruited and signed up volunteers and staff.
  • Interpreter Volunteer, Hispanic Organization Promoting Education, Suwanee, GA, 08/01/16, 05/31/18, Provided simultaneous interpretation between English and Spanish for meetings, conferences, and other events., Delivered real-time, accurate oral translations and interpretations for students., Collaborated with team members to ensure quality control throughout all translation projects.

Languages

  • English, Native
  • Spanish, Native
  • Portuguese, Conversational

Timeline

Patient Access Representative/Front Desk Receptionist

Northside Hospital Gwinnett
11.2021 - Current

Legal Assistant

Taylor Lee and Associates LLC
08.2019 - 10.2021

High School Diploma -

Peachtree Ridge High School

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Ruby Ramirez