Summary
Overview
Work History
Education
Skills
Timeline
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Runeisha Maddox

Stockbridge

Summary

I am an accomplished Executive Director with over 10 years of experience providing services for the Department of Family and Children Services. My background includes two years as a dispatcher for the Atlanta Police Department, where I honed my skills in crisis management and communication. I have a strong track record of working with agencies that provide services for Georgia Medicaid and the Department of Behavioral Health and Developmental Disabilities (DBHDD).

I excel in supervising teams and fostering collaborative environments to deliver effective services and support to families and children. My diverse experience equips me with a unique perspective on community needs, and I am passionate about driving positive outcomes and making a meaningful impact in the lives of those I serve.

Overview

12
12
years of professional experience

Work History

Dispatcher

Atlanta Police Department
Atlanta
02.2024 - Current
  • Coordinated emergency response units to ensure timely assistance to citizens.
  • Collaborated with law enforcement agencies to streamline information sharing processes.
  • Utilized CAD systems to track officer locations and optimize response times.
  • Responded to non-emergency calls, providing support and resources as needed.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Resolved customer complaints related to service issues or delays.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.

SST House Manager

Clayton Center Community Service Board
Jonesboro
07.2023 - 07.2024
  • Assisted individuals with daily living activities.
  • Dispensed individuals medication, meal prep, assisted with completing hygiene that included bathing, shaving, and brushing clients teeth.
  • Cleaned rooms and bed linens, answered individuals calls, transported clients, and completed documentation.
  • Ensured that the home was in compliance with the Clayton Center policies and procedures, the State of Georgia rules and Regulations and CARF.
  • Supervised staff (3 employees) that included ensuring that staff were following rules, providing exceptional care to individuals, and adhered to the weekly schedule.

Executive Director

Family Connections Inc
Adairsville
01.2016 - 02.2023
  • Managed day-to-day operations of the agency.
  • Managed 65 employees and staff.
  • Oversee and managed yearly budget.
  • Attended state meetings.
  • Built and maintained a rapport with case managers, foster parents, state workers, and state officials.
  • Applied for and maintained yearly state contracts.
  • Made sure staff and contractor were in compliance with state rules and regulations, policies and procedures, and annual training.
  • Submitted monthly invoices to various counties in the State of Georgia. Made corrections to invoices so they could be remitted by the state.
  • I Built a rapport with County Liaisons over the billing departments for different counties in the State.
  • Transported DFCS clients to and from school, medical appointments, court, and supervised visitations.
  • Provided supervision for clients in hotel settings, schools, daycares, group homes, and foster homes.
  • Accompanied children to court and testified when subpoenaed. Supervised and documented supervised visits and provided parenting classes for DFCS Clients.

Family Advocate

Academy For Family Empowerment
Conyers
08.2015 - 08.2016
  • Transported DFCS clients to and from school, medical appointments, court, and supervised visitations.
  • Provided supervision for clients in hotel settings, schools, daycares, group homes, and foster homes.
  • Accompanied children to court and testified when subpoenaed.
  • Supervised and documented supervised visits and provided parenting classes for DFCS Clients.

Program Manager

Life Works Wellness
Atlanta
01.2014 - 08.2015
  • Built and managed a dormant DFCS Support program.
  • Hired and trained 10 Support Services Contractors.
  • Managed the contractors, completed monthly billing, and submitted payroll.
  • Provided transportation for DFCS clients and families.
  • Supervised and documented supervised visits.
  • Provided parenting classes for DFCS families.
  • Built a rapport with case managers and County Liaisons.
  • Marketed services to various Counties and case managers.

Education

Bachelor of Science - Social Work

Capella University
Minneapolis, MN
10-2026

Skills

  • Crisis management
  • Client advocacy
  • Case management
  • Conflict resolution
  • Effective communication
  • Data management
  • Crisis intervention
  • Community engagement
  • Team leadership

Timeline

Dispatcher

Atlanta Police Department
02.2024 - Current

SST House Manager

Clayton Center Community Service Board
07.2023 - 07.2024

Executive Director

Family Connections Inc
01.2016 - 02.2023

Family Advocate

Academy For Family Empowerment
08.2015 - 08.2016

Program Manager

Life Works Wellness
01.2014 - 08.2015

Bachelor of Science - Social Work

Capella University

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Runeisha Maddox