Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Russell Coleman

Eden,GA

Summary

Accomplished Service Technician at Southeastern Air Conditioning, adept in installation and repair, with a keen attention to detail. Enhanced customer satisfaction by 20% through exceptional communication and problem resolution skills. Proven ability to work independently and adapt to dynamic environments, ensuring optimal equipment performance and client retention.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Service Technician

Southeastern Airconditioning
05.2006 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
  • Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.

Sheet Metal Fabricator

Custom Metal Fabricators
08.1992 - 05.2006
  • Cut, bent and shaped metal sheets and components to meet specific project requirements.
  • Maintained safe working environment by adhering to strict safety protocols and properly maintaining equipment.
  • Interpreted blueprints, schematics and technical documentation to obtain project instructions and completion requirements.
  • Prioritized tasks effectively, balancing multiple projects simultaneously while ensuring attention to detail and meeting deadlines.
  • Collaborated with team members to streamline production processes, increasing overall productivity and meeting project deadlines.
  • Delivered consistent high-quality workmanship by closely following established guidelines and procedures for sheet metal fabrication projects.
  • Learned to form sheet metal parts such as sleeves, collars, and pressed elbows from different materials.
  • Conducted thorough inspections of finished products to ensure compliance with client specifications and industry standards.
  • Hammered and shaped metal over forms, blocks or anvils to achieve required item dimensions and configurations.
  • Enhanced product quality by utilizing specialized tools for bending, shaping, and assembling sheet metal components.
  • Coordinated with other departments such as welding or painting to ensure seamless integration of fabricated parts into final products.

Education

High School Diploma -

Effingham County Highschool
Springfield, GA
06-1992

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Work with minimal supervision
  • Punctual and reliable
  • Troubleshooting skills
  • Valid Driver's license
  • Flexible and adaptable
  • Problem and issue resolution

Certification

  • Certified HVAC Technician EPA Clean Air Section 608, Mainstream Engineering Corporation - 1994

Timeline

Service Technician

Southeastern Airconditioning
05.2006 - Current

Sheet Metal Fabricator

Custom Metal Fabricators
08.1992 - 05.2006

High School Diploma -

Effingham County Highschool

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Russell Coleman